Outlook attachments not being received

[fitfixer]

I look after a small network with a POP3 server dialling out to an ISP on an ISDN line, all clients use Outlook 2000,
I am getting a lot of users complaining that their attachments are not reaching their recipients, the message will get through but not the attached file, mostly these are small *.doc or *.xls files, The traffic in the other direction works fine, so the pop3 is working OK, but the SMTP part is not, if anyone out there has any suggestions on where to start troubleshooting this I would be very grateful to hear them

 

[Dreamboat]

Their recipients may have versions of their own email that don't allow certain attachments. For Outlook, see

http://www.theofficeexperts.com/outlook.htm

Also, more recent Service packs for Office allow more freedom than did, for instance, SP2. SP2 put attachment restrictions on sending/receiving attachments. Have your users try sending zip files and see if the problem still occurs. Then have those recipients check out their SPs.

Anne Troy

http://www.TheOfficeExperts.com

Word and Excel Macros
Coming soon: wX

 

[imunroe]

if the recipients are outside of this network, i would look at the firewall configuration and also the antivirus on the mail server. Firewalls can be set to strip out attachments and so can the mail server.