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Outlook 97 won't authenticate

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i601254

IS-IT--Management
May 23, 2002
22
US
I have a number of remote users who connect to NT 4.0 terminal server running Citrix Metaframe. They are in domain A. Our Exchange 5.5 server w/Win2k Server is in domain B. Trusts are established and verified. Previously remote users would launch Outlook from terminal server to retrive email. This has been working for a couple of months.

Suddenly when they launch Outlook and provide their login credentials (user name, domain, password), they rec've a message about invalid credentials. They can connect to domain B in every other way. Exchange, however, does not recognize their user id/password combination.

All other users who login into and authenticate to domain B are unaffected. I've checked NIC's, cabling and the switch. All's well. They can browse to domain B and even open files. They just cannot authenticate to Exchange.

Any ideas?
 
Just realized that I had already posted this problem. Sorry. Also wanted to mention that clients are all Outlook 97 running on Win XP and Win 98SE.
 
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