Outlook 2010 Public folder

[BB69]

Hello,

I am having a problem with one user viewing new email messages received in a public folder. When a new message arrives in the folder, the message sometimes does not show up on his public folder for 2 or 3 hours after it arrives. Other users see it right away.

The public folder is used for tech support requests from outside the company. It is on an outsourced exchange 2010 server. We used cached mode to connect to the server.

I have tried deleting the OST file, deleting and recreating his mail profile in Outlook but it has not helped. This is an intermittent problem in that persons Outlook.
Does anyone know what could be wrong?

Brian

 

[BB69]

I made a mistake on one thing. It was not intermittent but it has been doing this since we upgraded to Outlook 2010. I have a work around but I want to find out why it is not working correctly.

The work around is putting the public folder in the favorites. The message shows up when it is viewed in the favorites folder but not directly in the public folder.