Outlook 2007 Running on Windows 7 hangs on send

[Wadoki]

I have 3 Laptops running Windows 7 64bit Pro, the only 3 Windows 7 machines on my network. They are running Outlook 2007 and both Windows and Office 2007 are as up-to-data as possible. They used cached mode when away and connect to the Exchange Server in online mode when in the office. It is a Windows network with Active Directory. We use WatchGuard firewall and Kaspersky anti-virus.

Here is the Problem: Outlook works properly other than routinely the status bar shows that it is sending and receiving (which shouldn't happen at all when directly connected to the network) and will hang at a percentage different for each user. It will not show an abnormal use of resources but it does seem to hold the outgoing mail for 5 to 10 minutes. Eventually it gives up, shows connected to Microsoft Exchange and then the outgoing mail delivers.I have deleted and reinstalled Office.

I have deleted the offline pst files and let them rebuild, I have verified that the units can see the Exchange Server both UNC and ping. I have looked over the logs and I can't find anything to lead me in any particular direction. I have been searching here as well as the web and I can't seem to find anything helpful.

Any help would be appreciated.

I have also posted this under the Microsoft Office Forum

http://www.tek-tips.com/viewthread.cfm?qid=1643398&page=1

 

[linney]

There are two options to connect in OWA, Premium and Basic. See if you get this error using the Basic mode?

Understand OWA Premium vs. Basic

http://articles.techrepublic.com.com/5100-10878_11-6028796.html

Does the user have a problem if they log in on another machine, or if a different user logs in from her machine?

Have you tried the Server Forums?

Microsoft: Windows Server 2008

http://www.tek-tips.com/threadminder.cfm?pid=1674

 

[Wadoki]

linney, at no time do I mention OWA, did you respond to the correct post?

 

[donb01]

Off the wall comment here, but I have been fighting with strange Outlook 2007 problems for years on both Vista and Win 7 and finally think I found *my* answer.

In my case I have a hotmail account that I have had since the beginning of tie, and as Microsoft gradually began tightening things up they made you have to install a plug-in to Outlook in order to get your hotmail on there. My outlook has always come up, checked and received the mail, and then within about 3 - 4 minutes it crashes and restarts. Once it did that I would never have a problem until the next time I exited it and fired it up again.

I use AVG for my security among other things, and a while back they sent out a free trial of their new system cleaning tool. I ran that on my system to check it out and it turns out that it deleted some stuff and crippled that hotmail connector thingy. Now, other than a message when I start outlook about there being no valid mail connection for hotmail, Outlook never crashes anymore and I don't have any strange problems anymore. I have been using that plugin since day 1 on 2007 and it must have been the culprit the whole time.

So, after all that, if you have the optional hotmail connector loaded on those computers try removing it, and maybe disabling any other plug-ins and bringing them back one at a time. Maybe that will help.

 

[linney]

Sometimes I just get things hopelessly wrong, sorry about that.


How to troubleshoot Outlook when you cannot send or receive e-mail

http://support.microsoft.com/kb/286040

Work with Office safe modes

http://office.microsoft.com/client/...&rt=2&ns=OUTLOOK&lcid=3081&pid=CH100622221033

 

[Wadoki]

I made sure UAC was off, one of the machines already had the UAC off. I still can't see what is causing the issue, One of the machines I installed a trial version of Outlook 2010 to see if it was something with the version and the problem is still there. The only thing new that I failed to mention is I have to install CDO separately because it is required for another piece of software since they dumped this from Office 2007.

So let's recap to this point.: My Windows 7 Laptop users running Office 2007 in cached mode have a problem where there computers will show send and receive when online and connected to the Exchange 2003 Server get 'stuck' sending. This holds up the actual outgoing emails for a time. Eventually the send and receive will go away and the emails will send. I did get reports that this could last forever and the user has to exit and restart Outlook, but I am not sure if that is a patience issue.

UAC is off
Communications looks good
Software reinstalled
No other RSS feeds or mail accounts that can ‘kick’ off the send/receive functions
Outlook 2010 tried with no difference
No individual Firewall set, global firewall doesn’t show any blocked email activity that I can see.
Logs don’t reveal anything meaningful.
Kaspersky anti-virus uninstalled with no difference.
Hair gone, nerves shot.

 

[linney]

Have you tried your luck in the Office Forum?

http://www.tek-tips.com/threadminder.cfm?pid=68

http://www.tek-tips.com/threadminder.cfm?pid=1582