Outlook 2007 continually crashes

[csudougie]

Hello, I've been deploying Office 2007 steadily for a few months. Most people have no problems. However, a select few have Outlook errors that force the program to restart. It is caused at random times, sometimes while not even using Outlook. All have XP SP2 with .NET 2.0. The error is below (from event log)

EventType clr20r3, P1 outlook.exe, P2 12.0.6023.5000, P3 46574050, P4 mscorlib, P5 2.0.0.0, P6 471ebc5b, P7 3404, P8 26d, P9 system.io.ioexception, P10 NIL.

Any help, please!

 

[kjv1611]

Do those users with the issues of crashing have any plugins that perhaps were previously installed with a previous version of Outlook?

See this forum thread (diff forum) as a reference, possibly:

http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=260273&SiteID=1

--

"If to err is human, then I must be some kind of human!" -Me

 

[csudougie]

I have read many forums about possible CRM app plugins causing problems. We use ACT 2005. I have only had a handful of problems with this so far.

What I've been doing is creating a new mail profile in control panel and setting it as the default profile. I added the .pst files to the new profile and they haven't crashed since.

I hope this was the solution, but it appears to be at this point.

 

[kjv1611]

Glad it sounds like you may have gotten the problem fixed. It seems oftentimes, just redoing things like that are the easiest/quickest fixes.

--

"If to err is human, then I must be some kind of human!" -Me

 

[tf1]

I was about to suggest that you run the scanpst.exe utility to make sure there are no corruptions getting saved in the PST for the users. You'll find it in the Microsoft Office, Office 12 folder.



Regards: tf1

 

[csudougie]

I'll try the PST scanner, thanks. The profile deletion and recreation worked for a while but then it started crashing again. I heard it could be caused by some CRM apps and their add-ins. I've disabled ACT! add-ins and now I'm playing the waiting game.