Outlook 2002 "TO:" field clears while typing

[Grrrant]

I am in the process of upgrading computers in a local business. The old machines were running Win98 Rel.2 and outlook express 5. The new machines have WinXP Pro and Outlook 2002. After importing all old mail and the address book into outlook, one machine is having a problem. When the user tries to type the name of one of the address book entries (now residing in the contacts folder)into the "TO:" field, she types the first two letters and then upon typing the third, the "TO:" field clears. The name is Cesar, so she types c, then e, which appear normally, then the field clears on the s stroke. It only has happened with one entry so far, and any other letter combination seems to work fine. I have installed all updates to WinXP and officeXP sp3, virus scan turns up nothing (norton internet security is installed). This is a fresh install of windows on a new computer, there are 7 other identical computers in the office, this is the only one displaying this problem. This one has me baffled... any ideas??

Grant Choules

http://www.PacificCoastMexico.com

 

[smah]

You might try clearing the nickname cache

http://support.microsoft.com/kb/287623/en-us

 

[Grrrant]

Thanks smah, that did the trick.
One comment though... The article in the link you gave suggests searching for the .nk2 file. In both the client's machine and in my own, the search turned up no results, even with show hidden files activated. I found the file in explorer by navigating to the default location which I found here:

http://itinfo.mit.edu/article.php?id=6972

Other than that little hitch, clearing the cash worked fine.

Thanks again!

Grant



Grant Choules

http://www.PacificCoastMexico.com