Outlook 2002 help

[Rinker97]

Hi all,

I have a user with Outlook 2002. She receives attachments from a vendor that is an rtf file. She used to be able to open them but now she gets the following message.

"Can't create file: incoice1.rtf. Right click the folder you want to create the file in and then click properties on the sortcut menu to check your permissions for the folder."

She is set up as limited access on Windows XP.

She said she used to be able to open them. Then she could open about 3 before she had to shut down Outlook. Now she can't open any of them. Any ideas of what si causing this? I haven't tried making her an administrator since I don't really want her to be able to install programs.

TIA

Rink

 

[smah]

Does the file open correctly, if the files are saved (to desktop or wherever) first?

 

[Rinker97]

I meant to include that in my original post. I tried just saving the file to disk first adn it won't let me save it either. I even created a new folder under her Documents and it wouldn't let me save it there either.

Rink

 

[michbar]

Outlook places attachments in a folder in Temporary Internet Files, usually named OLK**. This occurs whether you open the attachment or save it to another folder. Perhaps there is a problem with this folder. Log in as an administrator and empty the Temporary Internet Files folder located in Documents and Settings, <user profile>, Local Settings. When the user logs back in, Outlook will recreate the folders it needs.

Let me know if this helps.

A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.-Mitch Ratcliffe

The most likely way for the world to be destroyed, most experts agree, is by accident. That's where we come in; we're computer professionals. We cause accidents.-Nathaniel Borenstein

 

[vagabond79]

I have come across the same problem with a user trying to open wav files as attachments in Outlook 2003. I found this article on Microsoft's website that may shed some light on it but I still don't know what exactly can be done from this point.

http://support.microsoft.com/default.aspx?scid=kb;en-us;198083