Outlook 2002 hangs while opening the first time

[zephyran]

Whenever one of our users opens Outlook 2002 for the first time during their session, Outlook opens, then hangs for a minute or two before it will allow the user to access anything in the program. I followed Microsoft instructions to disable MS Word a the e-mail editor, and that has helped solve some, but not all, of the hang time.

The workstations are all Win NT 4 SP6a with 1 GHz+ CPU and 512MB RAM. Outlook connects to an MS Exchange 5.5 server running Win NT 4 Server SP6, on a machine with dual 1.16GHz CPU and 768 MB RAM serving about 40 e-mail clients and about 90 total domain clients.

Has anyone else experienced this type of lockup with Outlook 2002, and can offer any advice on eliminating it (besides upgrading to Windows XP, we're doing that next year Of all the things I've lost
I moss my mind the mist.

 

[zephyran]

Has anyone seen this problem at all? Please reply. Of all the things I've lost
I moss my mind the mist.

 

[prscott]

Hi is OUtlook set to automatically send and recieve on opening , if so this could be cusing a problem and is it in the start up menu with anything else

 

[zephyran]

It's connected to an MS Exchange server, so it automatically does both almost constantly. Outlook is not in the Startup folder, if that's what you mean. The users start it up manually after logon.

 

[beerhunter2]

DNS resolution may be the issue. Check these Microsoft Knowledge Base articles to see if they resolve your issue.

http://support.microsoft.com/default.aspx?scid=kb;en-us;155048

http://support.microsoft.com/default.aspx?scid=kb;en-us;291650

http://support.microsoft.com/default.aspx?scid=kb;en-us;262530

Hope it helps.

 

[maxmanbug]

One thing that can cause this is Outlook processing the rules when it opens. If there are a lot of junk email rules it can take several seconds, even minutes to process all of the rules. Take a look at the amount of junk mail and the rules associated with them if there are a lot of rules and a lot of junk this could account for the delay. I had that with one of my users

 

[zephyran]

I've checked that, but the problem is happening to users that don't have any rules at all.

This problem really irritates me. Microsoft admitted that it was a problem in an obscure KBase article (I can't find it now), but never offered a viable fix. We've come to the decision that we're just going to upgrade all our staff machines to Windows XP. That has most reliably eliminated the problem. Thanks everyone for your help!