Outlook 2000 Slow Internet Mail

[finsterbaby]

Here is a strange one.

I have Outlook 2000 on 20 machines at work. each Outlook client has 2 services, exchange server and Internet mail. I just upgraded 6 machines with Dell Optiplex 240's and configured them exactly as all the others in the office. The problem is that Internet mail sits in the outbox for a LONG time before it is sent. Sometimes, exiting outlook seems to force the messaged out, but not always. The Dells have XP Pro on them. I have tries changing the order of service delivery to no avail. All other machines work fine, including 2 new Dell 650 workstations.

Any ideas?

 

[mattjurado]

Go to Tools>Options>Internet Mail

Look for the option that says "Check my local network connections for mail every xxx minutes."

Change the xxx to something more frequent, like 5 minutes.
Or, teach your users to push the send/receive button after typing a message and clicking send.

Matt

 

[finsterbaby]

Manually clicking Send/Receive does nothing on these machines. It says "checking for new mail and sending messages" then nothing happens. The message is still in the outbox.

BTW, I am wired to the Internet via a DSL connectiion.

 

[mattjurado]

Go to Tools>Services, select the Delivery tab, you'll see a white box with the mail services listed, make sure internet mail is first. (I think u did this though)

Go to Tools>Options, select the Mail Services tab, you'll see a white box with the mail services listed, make sure that internet mail is checked.

I feel like I'm grasping at straws with those suggestions, does this happen on all 6 of the Dells? My normal suggestion would be to recreate the profile, and I'd try it, but I don't think that would do it either. You might download the latest updates for Office 2000, if you haven't already. Sounds like you're on the right track though.

Matt

 

[finsterbaby]

Thanks for your help, but yes, I have tried all of the suggestions you have listed.

Yes it only happens only on the new Optiplex machines. the 3 new Workstations are fine. I hate to blame something like this on hardware, but I am running out of ideas (and patience).

 

[mattjurado]

Sounds like this is about to become a big project, but I think you're stuck. Uninstall/reinstall office. If the problem persists, pull one of the Dells out of use. I'd throw on Windows 2000, see if if Outlook works fine on that. If it does, then I'd do a clean install of XP Pro, not an upgrade. If the problem is still there, then you're looking at the OS, and you're really gonna have to have to either reload 2000 on the boxes, or continue troubleshooting. I know its a lengthy test, but it will let you know if its the computers, or just the OS. I suspect its the OS.

Matt