Outlook 2000 problem

[PaulL55]

Hello,
Outlook 2000 is having some issues. When I open an email from one specific person and try to reply outlook freezes. I found that the winword.exe process is sitting there taking up all the cpu power at 97-99%. I know winword is used to edit and type emails in outlook. I can end the process and then outlook comes back. This problem is only with a specific sender. I can reply to the other emails just fine without anything happening. The sender is a valid person sending valid emails. Why does this happen with only this one sender and no one else? This is only happening on one computer in our office.

Any help is appreciated

Thanks,
Paul

 

[sawedoff]

Try setting that PC to NOT use Word as the email editor and see if that cures the problem. If it does, then Word is your culprit, not Outlook.

Sawedoff

 

[PaulL55]

Thanks for the reply.

I have tried to uncheck the box that says to use word but it doesnt change anything. Also, I can open and run word with no problems at all by itself. The only time this user has had this problem is when they try to reply to this one person. It does this with or without the box to use word checked. If the user replys to any other email it works fine. If they recieve an email from this one person and hit reply it immediately freezes because winword.exe is using all the cpu power. In the task manager outlook says "running"....not "not responding". And if I kill the winword.exe process outlook starts working again and the user can do anything in outlook except reply to this one user.

Can anyone think of anything else that might fix the problem?

-Paul

 

[cmeagan656]

What version of Word are you using?

We had this issue with some email when using OL2K with Word XP when we had "use Word as the mail editor" selected.

The only email we could reply to was email that was sent in RTF format. If it was in html or plain text we couldn't use Word as our mail editor if we wanted to reply or forward it.

Cheers.

 

[PaulL55]

I am using word 2000.

Thanks for the info. I will have to pay more attention and see what format the other emails I could respond to are in. Maybe this is the same problem and all of the emails are in rtf and the one that failed was in html or plain text. Its worth looking into.

Thanks alot,
Paul

 

[Wadoki]

Is there an attachment to a linked network file? I have seen the same symptons when the user doesn't have write permissions to a link in an e-mail. I know that shounds like a strech, but changing the file permissions fixed my problems.