Outlook 2000 on Windows 2000 OS

[cpensamiento]

please help!
I dont know why, but when sending an email with an attachment to multiple email addresses, some of the receipients do not get attachement. We have an exchange server, if that make a difference.

Thanks in advance for your help.

 

[CMASPE]

what kind of attachments? I had a user with the same problems. I had her zip all attachments and now everyone get's the attachment. If you like my post let me know if I blow an answer...well it's probably late and I have had too many beers! Cheers!!

 

[cdogg]

Are the recipients all using the same email software (Outlook 2000) to read the message? Are they external or internal?

If they aren't using the same software, chances are that you are sending email in HTML format. HTML format cannot be read properly by all email progs...

 

[cpensamiento]

the attachments are mainly word 2000 documents. At first he wasnt using HTML format, now he is, but the problem hasnt changed. I will suggest the Zip the files deal. IF you can think of anything else, please let me know.

Thanks

 

[cdogg]

Let's put it this way: Are all recipients using Outlook 2000? If so, they don't have to enable HTML to view HTML emails, only have to when you want to send them. What about Outlook on your system? Do you have HTML enabled on it? Go to Tools->Options->Mail Format to find out.

If some are getting it, but others aren't then it's not something that you're doing wrong on your end. Again, are the recipients all on the same network, or are you sending this email to "external" addresses?

 

[cpensamiento]

well I dont know if they are all using outlook 2000. I know that I have HTML enabled, and is not all receiptients just some.

 

[cdogg]

Some of your recipients are probably not able to view HTML emails that you're sending. It all depends on the software that they use (which you just stated you're not sure what that is). Some older email programs cannot read HTML.

So, you'll want to turn off HTML in the message you send (under the format menu) and use "plain text" to be on the safe side. Then attach the files and send away.

 

[cdogg]

Also know that some recipients will be restricted to the size of the attachments they can recieve. Many services like AOL or MSN cannpt recieve attachments greater than 4 or 5MB. Locally in our office here, we have a 10MB restriction.