Outlook 2000 network password problem

[merlib]

Good Morning;

I have one user out of 25 who keeps having the dialog box pop up asking him to input his passwork in Outlook. I have the boxed checked in the email setup to save password, I've repeatedly applied the fix Microsoft suggests of deleting a specific registry. When I do this, I have to go in and give this user privileges to delete. Why aren't those "privileges" sticking? Everytime he closes out of Outlook and re-opens it, he gets this error.

Any suggestions would be helpful!

Mary R.
Trumbull Library

 

[BFOJ]

Does this user have this problem if he accesses Outlook on another computer on the network?

 

[merlib]

Sorry to sound dumb -- but how would he do that? We log into our computers with one password and then log into our email with a different password that is embedded already. If you give me the step by step method, I'm willing to try it out.

Mary R.
Trumbull Library

 

[BFOJ]

It would depend on whether your network is configured so a user can logon to any computer on the network. Is that the case?

 

[rupertcn]

This problem can occur for one of two reasons.
Reason 1 is a corrupt registry key relating to your saved password list as detailed in the microsoft bulletin

http://support.microsoft.com/kb/q148925/

but is often related to your server and outlook being out of sync. Try connecting to your servers website and manually deleting your unread emails. This will resolve the issue 99 times out of 100 and I am baffled as to why the techies at Microsoft cannot see this solution. Sometimes looking at the horizon can obscure the ground.

 

[rupertcn]

This issue is far more complex than it need to be. You have 1 of 2 problems.
No1.

http://support.microsoft.com/kb/q148925/

No.2 and more likely is that your Email server has miscommunicated th number of unread Emails with Outlook.
Try logging onto your Email servers site (your ISP for the homers) and deleting ALL unread AND read Emails (if there is an important one on there, save it or print it - but most importantly DELETE IT) - once you have deleted ALL emails on the server thats causing the problem, restart Outlook and Voila....resolved...What I cant understand is ow the Microsoft Techies cant see this solution. 99 times out of 100 this is the way to cure this problem. If you are a Microsoft Techie.... reading this.... acknowledge it