outlook 2000 download. key, but no CD

[lollypop1]

Hi All

Having a total nightmare. Have got to organise anevent by the end of the day and my e-mail has become corrupt.

Was using outlook 2000... has a microsoft error c script (sorry cant remember) - so as recommended, ran a fix...

the fix removed my outlook and now i cant find the CD to re-install it.

I have the CD case and product ID code.

Is there anything I can do? Are my e-mails lost.

sooo stressed. hate being non technical!

 

[cmeagan656]

Are you using Windows XP? If so, log on with an account with administrative privileges and try doing a system restore to a point before problem occurred.

No, you shouldn't have lost your emails although you may have to run a fix against them once you get your Outlook back.

Cheers.

 

[lollypop1]

thank you, yes i am using XP.. I logged on and did a system retore - that brought back outlook..

still getting error and i have no e-mails in my folders. tried to find .psd files but there no-where.
???

 

[lollypop1]

oddly, my 'junk mail' folder has gone too - dont know if its connected. and I also get an error when using 2 of my 5 email addresses - problem with outlook.exe...

however, it says i dont have persmission to fix the damaged file. surely i am the administrator

 

[withanh]

tried to find .psd files but there no-where.

These should be .pst files though it may be a typo in your post.

Check in c:\documents and settings\<username>\Local Settings\Application Data\Microsoft\Outlook. By default Local Settings is a hidden folder so you may need to turn on Show Hidden Files and Folders.

 

[lollypop1]

yeah, sorry, pst... they're not there.

i've shown hidden files.. theyve just gone. a year of work, just gone.

 

[withanh]

Email not stored on the server?

Hope you have good backups!

 

[lollypop1]

dont know. just stil have runtime c+ error, no folders containing e-mails, and no pst file.

 

[withanh]

What kind of mail server? Is there a .ost file in the same location?

 

[lollypop1]

i tried running the inbox repair tool for the 100th time... this time i click on the outlook.bak file and fixed errors. this then became the outlook.pst file

have no idea why - i didnt rename it.

anyway, i ran it and fixed errors.

microsoft runtime error c+ seems to have gone... but i;m still getting the outlook.pst error message when trying to send and receive.

yesterday, i clicked 'send this e-mail to spam folder' for the first time ever,,, and i cant help thinking this has something to do with it. like i cant see my junk folder..


i dont know! anyway, all the personal folders are still missing and still no mail..

 

[cmeagan656]

To show PST files you have to uncheck the box next to "Hide protected operating systems files". Then you should be able to see the .pst (if it exists) in c:\documents and settings\<username>\Local Settings\Application Data\Microsoft\Outlook.

Cheers.