Outlook 2000 cannot send or receive

[SUSANVV]

Have Outlook 2000 On a W2K Pro machine on Windows 2003 network, no Exchange; email checks directly on Internet. Configured like about 30 other computers. Outlook was not configured for Internet email for previous user. Reconfigured the computer for new user who will have Internet email. Outlook cannot send or receive email. Says it cannot find the server. Netstat shows no access for port 25 or 110. Can ping the appropriate email servers by name or ip, can get on Internet and can access network. I've tried everything except System file checker which I will this weekend. TIA for any help that will keep me from reformatting the hard drive and reinstalling everything THIS WEEKEND as it has to be ready for user on Monday (spent 3 days so far on this problem.

Sue

 

[JockMullin]

Hi, Sue

Sounds like a firewall or router issue - have you shut down all unnecessary/unknown processes using task manager? Scanned for malware?

Try starting in safe mode with network support. Is the network firewall configured to restrict this w/s's port access? Can you temporarily give it the same IP address as a w/s which is working OK and see if that helps (assuming static IPs).

Can you connect to the email server with:
telnet <pop3 server name> 110
or
telnet <smtp server name> 25
if not then something is blocking those ports.

If so then the problem lies with outlook or the user profile. Try repairing it and create a new user & PST file and redo the account setup from scratch.

Jock

 

[SUSANVV]

Thanks for your answer. However, there is a new wrinkle. I reformatted the hard drive, reinstalled Windows 2000, reinstalled motherboard drivers (Asus motherboard), reinstalled Office 2000. I can go anywhere on the network and I can go anywhere on the Internet but I still cannot send or receive Internet email. I still get the message that the servers cannot be found. Everyone uses the same router and I have set up other users the same way and had no problems. My theory is that the problem lies in one of 3 places--the motherboard, the bios (something with ports?) or something with the drivers for the on-board LAN card. I plan to look around tomorrow in the bios and see if there is any settings for the LAN card. Please keep the ideas coming because I don't hold out much hope of fixing the problem.

Thanks again.

Sue

 

[chronos1]

hi sue,

just a few ideas...

have you tried accessing email on that pc with another user profile that you know works (admin maybe)? That should help to localise the problem area.

If other users can log on then it might be a permissions issue for that user. If others have similar problems on that machine, then it may be a matter of removing the pc off the domain then re-adding it.

If it's a prob with the NIC, have you got a spare one to install on that machine to test it out?

let us know how you get on...

 

[SUSANVV]

We found the problem but we can't fix it-only go around it. We have 2 Netgear routers. The computer in question has IP address 192.168.0.160. Ports 25 and 110 are being blocked for that specific address somewhere in both routers. Assign the computer a different IP address and email works just fine. Tried to specifically open those ports for that IP address with no luck--with either router! Thanks for all of your input. Weird problem--weird answer.

Sue