Outlook 2000 attachements are recived in a corrupt unopenable conditio

[USMC1775]

I have a Windows 2000 Pro workstation with MS Office 2000 SR-1 installed. My problem is that I can attach Word documents and Power Point presentations and send them yet the distant end cannot open them. All they see is a default icon that basically says there is no associated application to open them with.

No other unit in the office has this particular problem with sending attachments. They also have no problem recieving attachments from other users or clients. They do however receive attachements that cannot be open from this unit.

When this first began I uninstalled, restarted and re-installed the Microsoft Office Suite of products. This did not help.

Then we got more drastic and fully replaced the computer (It was needed anyway because of age).

This of course involved all new hardware and software installs. The only files that went this replacement came from the users document directory and local mailbox.

Virus protection and OS patches are up to date.

 

[joegz]

The problem here does not sound to be an issue with your e-mail program but their installed applications. Does the receiver have Office installed?

Are the documents receive with a .doc extension? If no then if they add a .doc extension to the file can they then open the file? Have they checked if the file associations are correct on that system?

I really don't think it is your PC that is the issue here.

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[USMC1775]

joegz,

thanks for the reply. This was the first thing I did was insure the distant end (recipient) had the proper apps. I even have her show this problem in the office and we are all 2000 Pro OS with Office 2000.

There are times the email reaches the distant end with no extension or a different extension.

I have been supporting users for quite a few years and this is the first and only time I have witnessed a problem such as this.

It is only experienced from her station and is not an office wide occurance. I can send the exact attachment she wishes to send to the same client or in-house user who could not open it and all works well. I have also sent the same attachments from every station in her department. Again the problem only occurs from her unit.

From all this it most definitely originates with her.

I have also checked Microsoft's site for any white papers or FAQs that have come in and also my TechNet subscription has not shed any new light on this anomoly.

bob

 

[joegz]

Ahh..I misunderstood the problem just a bit and now I have a clearer understanding of what your were stating.

So now the question is in what format is she sending the e-mail. I suspect that she is using RTF. Or if sending to a contact she has the contact set to send in only RTF.

If she is using the RTG format have her switch to plain text or HTML and see if it works better. If already set for one of these formats check the contact (if sending to a contact) to see if the e-mail address is set to use only RTF.

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[USMC1775]

Joegz

thanks

I also saw that suggestion under an Outlook Express question here on Tek-Tips. It is on my list to check today and will post if this indeed handles it.

bob

 

[USMC1775]

Joegz

thanks for the idea. My user today let me know things were as they should be.

bob