Outing NARS 1

[LCUDK]

Hello,

I ahve a problem with an Option 11c running 25.4. We have installed a new location and selected 6000 extensions as our new 4 digit dialing number strategy. I am trying to put the routes in and found a route for nars using 6 as the dn. I need to change that asap but I dont know how to out it or the ramifications of outing it.

Anyhelp would be greatly appreciated.

Doug

 

[NortelGuy1979]

I assume you are talking about AC2? Can you print the following in LD 86 please?

LD 86
REQ PRT
CUST 0
FEAT ESN

Are you talking about the access code that prints next to "AV2"?

As far as changing it, the ramifications depend on whether it is actually used or not. To find out:

LD 90
REQ PRT
CUST 0
FEAT NET
TRANS AC2
TYPE NPA
NPA <enter>

Repeat for type NXX, SPN, LOC, and HLOC. If there's nothing there, then you can safely assume that AC2 is not being used. If there's only 1+ codes (IE area codes) in NPA or SPN, then AC2 may be used for long distance dialing. If there's only things in the LOC, then I'd say that you're using ESN location code dialing between multiple sites, *OR* someone needed to set it up for a single application such as Network ACD. If you change it, you may affect that.

You cannot out AC2, except if you manually write it out in PDT. (Sufficient to say, it's not supposed to be able to be removed). You can, however, change it to up to a 4 (I believe) digit number so that it conflicts less with your dial plan.

To change it, go to LD 86:
REQ CHG
CUST 0
FEAT ESN
<enter to AC2>
AC2 xxxx
<enter thru to end>

My 6.0 NTP's are conflicting - at one spot it says the AC codes can be 1-2 digits, at another, it says 1-4 digits.

Good luck!
-Matthew

Matthew - Technical Support Engineer

 

[LCUDK]

Matthew,

Thank you so much for your reply. Here's what I know. I went in to to add a dsc in ld87 for the new routes I need to point to RLI8. 62,63,64,65,66. When I tried it gave me an esn error. So I went to ld20 and printed a dnb on 6 and got

DN 6
TYPE NARS
NTBL AC1

From the little reading I've done I dont believe we use this and I can follow your post. However, my knowledge of these systems is more MAC related and what I have learned from outside engineers. I have no access to these currently so I appreciate any help you can give me. The end result is that I ned the 6000 block of DN's. I have some 8000's available but not a whole block. Here is what you requested from 86.

REQ prt
CUST 0
FEAT esn

MXLC 10
MXSD 10
MXIX 10
MXDM 10
MXRL 20
MXFC 10
MXFS 20
MXSC 20
NCDP 4
AC1 6
AC2
DLTN YES
ERWT YES
ERDT 6
TODS 0 00 00 23 59
RTCL DIS
NCOS 0 - 0
NCOS 1 - 0
NCOS 2 - 0
NCOS 3 - 0
NCOS 4 - 0
NCOS 5 - 0
NCOS 6 - 0
NCOS 7 - 0
NCOS 8 - 0
NCOS 9 - 0
NCOS 10 - 0
NCOS 11 - 0
NCOS 12 - 0
NCOS 13 - 0
NCOS 14 - 0
NCOS 15 - 0
NCOS 16 - 0
NCOS 17 - 0
NCOS 18 - 0
NCOS 19 - 0
NCOS 20 - 0
NCOS 21 - 0
NCOS 22 - 0
NCOS 23 - 0
NCOS 24 - 0
NCOS 25 - 0
NCOS 26 - 0
NCOS 27 - 0
NCOS 28 - 0
NCOS 29 - 0
NCOS 30 - 0
NCOS 31 - 0
NCOS 32 - 0
NCOS 33 - 0
NCOS 34 - 0
NCOS 35 - 0
NCOS 36 - 0
NCOS 37 - 0
NCOS 38 - 0
NCOS 39 - 0
NCOS 40 - 0
NCOS 41 - 0
NCOS 42 - 0
NCOS 43 - 0
NCOS 44 - 0
NCOS 45 - 0
NCOS 46 - 0
NCOS 47 - 0
NCOS 48 - 0
NCOS 49 - 0
NCOS 50 - 0
NCOS 51 - 0
NCOS 52 - 0
NCOS 53 - 0
NCOS 54 - 0
NCOS 55 - 0
NCOS 56 - 0
NCOS 57 - 0
NCOS 58 - 0
NCOS 59 - 0
NCOS 60 - 0
NCOS 61 - 0
NCOS 62 - 0
NCOS 63 - 0
NCOS 64 - 0
NCOS 65 - 0
NCOS 66 - 0
NCOS 67 - 0
NCOS 68 - 0
NCOS 69 - 0
NCOS 70 - 0
NCOS 71 - 0
NCOS 72 - 0
NCOS 73 - 0
NCOS 74 - 0
NCOS 75 - 0
NCOS 76 - 0
NCOS 77 - 0
NCOS 78 - 0
NCOS 79 - 0
NCOS 80 - 0
NCOS 81 - 0
NCOS 82 - 0
NCOS 83 - 0
NCOS 84 - 0
NCOS 85 - 0
NCOS 86 - 0
NCOS 87 - 0
NCOS 88 - 0
NCOS 89 - 0
NCOS 90 - 0
NCOS 91 - 0
NCOS 92 - 0
NCOS 93 - 0
NCOS 94 - 0
NCOS 95 - 0
NCOS 96 - 0
NCOS 97 - 0
NCOS 98 - 0
NCOS 99 - 0
ETOD
TGAR NO

So if somehow I can chg it from 6 to say 84.

Thanks,

Doug

 

[NortelGuy1979]

It is indeed changeable, in LD 86, in the ESN datablock. To change you would:

REQ CHG
CUST 0
FEAT ESN
<enter to AC1>
AC1 xxxx
<enter thru to end>

As far as the ramifications, that depends on how your users dial what types of numbers. I'm sure AC1 is in there for a reason; do you know what your users dial when they dial 6+ anything?

To help you get an idea, you can just follow my earlier steps except replace "AC2" with "AC1", like this:

LD 90
REQ PRT
CUST 0
FEAT NET
TRANS AC2
TYPE NPA
NPA <enter>

Repeat for type NXX, SPN, LOC, and HLOC. So whatever you see in NPA is area codes, whatever you see in NXX is local exchanges, and then SPN is usually 411, 800/888/etc, sometimes 911, etc. *Some* people build all their NPA's and NXX's as SPN's - which is really annoying to me, but that's OK

LOC codes and HLOC codes have to do with on-network ESN location code dialing - kind of like CDP.

For each entry that prints out, it will tell you what RLI that code (whether it be NPA, NXX, etc) is pointing to. Then you can go print the RLI in LD 86 to see what routes are being used; that may help you determine the call type also / what it's being used for.

LD 86
REQ PRT
CUST 0
FEAT RLB
RLI <x>

This is a system-wide dialing plan change, so I would strongly recommend against changing that AC1 unless you know what your users use it for.

(Note - in all my above, I assume (poorly, I suppose) that you are in a location that follows the North American dialing plan - if not, then your NPA/NXX/SPN may be more complex...)

~M~

Matthew - Technical Support Engineer

 

[LCUDK]

Thank you. You have been very helpful. I figured out what it is used for. We use it as an access code for an outside line like a 9, we use 6 at that location. Too many people were dialing 9911, when they were trying to place an outside call. So I am going to attempt to change it to 4. One more question, I am trying to add 66 as route in LD 87 and am getting a een138. Any ideas?

Thanks again,

Doug

 

[LCUDK]

Ok, I figured out the esn138. Any thoughts on the changing the 6 to a 4 for the accessing an outside line?

Thanks,

Doug

 

[NortelGuy1979]

The impacts I could see are:

1) User training. Users hate change!
2) Any phantom 500 or ACDN that are used to route a 4-digit extension out to an external number
3) Again with users, anyone that uses external call forwarding would need to change from 6+ to 4+
4) Any voicemail menus that xfer a call externally
5) Voicemail restriction / permission lists
6) Symposium / Contact Center scripts that route a call externally
7) ??? maybe more?

To be quite honest - changing one of your BARS/NARS access codes is a big undertaking that could have a lot of impact.

Might I suggest (although it kind of muddies the water...) that you use a different range for this new site? Even if the new site you are networking to already has 6xxx extensions, you could still dial (for example) 4xxx from your site and translate it to 6xxx as it leaves your PBX.

To do that, go to LD 86:

REQ PRT
CUST 0
FEAT DGT
DMI <enter>

You should (hopefully) have an unused one - only 0 thru 10 are going to print (based on your previous printout of the ESN datablock). If you see all 10 used, then do:

LD 86
REQ CHG
CUST 0
FEAT ESN
<enter thru to MXDM>
MXDM 20
<enter thru to end>

Then also in LD 86:
REQ NEW
CUST 0
FEAT DGT
DMI <insert unused number from 1-10 or 1-20, depending on if you had to change the MXDM>
...
DEL 1
INST 6
CTYP NCHG
<enter to end>

Sorry, I don't have my NTP's open so this is from memory; my apologies if the prompts are out of order.

This will basically delete your first digit (ie, if you use 4xxx then it deletes the 4), and then inserts a "6" in front of the remaining digits.

Thus, since your far-end site is already using 6xxx extensions, even though you dial *4xxx* from this site, it translates to *6xxx* and your call completes fine.

I dislike this in a large network, because it creates programming confusion - it's always best to plan and coordinate your dialing plan network-wide, but sometimes we have to make programming compromises for the ease of our users...

I know I just threw a ton of info at you - hope I wrote it clearly.

~M~

Matthew - Technical Support Engineer

 

[LCUDK]

Matt,

You have been a great help. We are replacing this phone system in 3 weeks so I just need it to work for now. I have it working with 4 and that will just have to work for now.

Thanks for all of your help.

Doug