Hi, I'm completely new (and untrained) to the Avaya IP Office system, trying to learn as much as I can so that we don't need to rely on an off-site "phone solution provider".
So far I've tweaked the users and appearances in our small office, and set up the voicemail lite system, but there is one issue we have, and the IP Office Documents CD is making my head spin.
When dialing outside numbers, such as a client, we first hit 9 (which transfers to one of two analog (trunk??) lines), then the phone number. However, after 9 is pressed (and I think we are on a secondary dial tone), the phone does not display the number being dialed (dialer can't error check their input), and more importantly, the log only shows the "701" line and "9". It seems obvious that we want to record the full number called so we can easily redial it. It boggles my mind that the phone system isn't doing this by default. Are large companies making hundreds of calls a day all looking at logs with no real info?
We have a pretty standard set of short codes (9;;0;Dial and [9]N;N;0;Dial), but I can't wrap my head around what might be mis-configured. Any suggests?
So far I've tweaked the users and appearances in our small office, and set up the voicemail lite system, but there is one issue we have, and the IP Office Documents CD is making my head spin.
When dialing outside numbers, such as a client, we first hit 9 (which transfers to one of two analog (trunk??) lines), then the phone number. However, after 9 is pressed (and I think we are on a secondary dial tone), the phone does not display the number being dialed (dialer can't error check their input), and more importantly, the log only shows the "701" line and "9". It seems obvious that we want to record the full number called so we can easily redial it. It boggles my mind that the phone system isn't doing this by default. Are large companies making hundreds of calls a day all looking at logs with no real info?
We have a pretty standard set of short codes (9;;0;Dial and [9]N;N;0;Dial), but I can't wrap my head around what might be mis-configured. Any suggests?