chitownbrit
IS-IT--Management
Hi All.
Again, i just want to express my thanks to everyone here that helps out. Really appreciate everyone taking there time out to help with these questions.
I am a AV\IT project manager for a company that is used to contracting out the installation of the Avaya System. In this case i have taken on the install myself and i have everything on line and working but i have an issue with outgoing calls taking around 18 seconds to get out of the system. I think it is my fault entirely due to bad programming but if someone could please confirm my shoddy logic and direct me in the right direction id appreciate it.
I have 7 analog lines going into trunk ports. 2 for the main part of the building (admins etc). 2 lines for a VP's office. 2 lines for a managers office and 1 line for a warehouse.
Incoming works great. Have all the routing set up correctly and roll over at the Comcast end if one line is busy.
Then i was thinking about making outgoing calls correctly. I want the correct line to call out. Before i setup ARS call routes, the outgoing call would just pick up any line. So for example, i pick up the phone in the warehouse to make a call, it takes the first main line. I setup ARS call routes matching the outgoing Line ID's up correctly and setup the correct alternate routes.
Is the fact I'm using ARS to route outgoing calls the reason why it takes a little longer than usual for the call to get out? Like i said at the top of my post, it takes around 18 seconds for the call to go out. Add in the 8 or so seconds it takes to dial the number im seeing the call timer at around 26 seconds before the call goes out.
Is there an easier way of trying to achieve correct outgoing lines dialing out? Or is ARS the right way and there is a way to shorten this time?
Or, am i screwed?
Any of the 3 answers is acceptable. We may get away from Analog lines and go the SIP route at some point soon
Again, i just want to express my thanks to everyone here that helps out. Really appreciate everyone taking there time out to help with these questions.
I am a AV\IT project manager for a company that is used to contracting out the installation of the Avaya System. In this case i have taken on the install myself and i have everything on line and working but i have an issue with outgoing calls taking around 18 seconds to get out of the system. I think it is my fault entirely due to bad programming but if someone could please confirm my shoddy logic and direct me in the right direction id appreciate it.
I have 7 analog lines going into trunk ports. 2 for the main part of the building (admins etc). 2 lines for a VP's office. 2 lines for a managers office and 1 line for a warehouse.
Incoming works great. Have all the routing set up correctly and roll over at the Comcast end if one line is busy.
Then i was thinking about making outgoing calls correctly. I want the correct line to call out. Before i setup ARS call routes, the outgoing call would just pick up any line. So for example, i pick up the phone in the warehouse to make a call, it takes the first main line. I setup ARS call routes matching the outgoing Line ID's up correctly and setup the correct alternate routes.
Is the fact I'm using ARS to route outgoing calls the reason why it takes a little longer than usual for the call to get out? Like i said at the top of my post, it takes around 18 seconds for the call to go out. Add in the 8 or so seconds it takes to dial the number im seeing the call timer at around 26 seconds before the call goes out.
Is there an easier way of trying to achieve correct outgoing lines dialing out? Or is ARS the right way and there is a way to shorten this time?
Or, am i screwed?
Any of the 3 answers is acceptable. We may get away from Analog lines and go the SIP route at some point soon
