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Outgoing calls issue

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1911

1911

Technical User
Apr 7, 2004
122
US
When I use my TAC my calls work fine, but when I dial "9" I have to dial a "#" afterward then my number to make the call. If I don't dial the "#" the call attempt fails after 7 digits.
 
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OK, here's the two traces. From 21020 to 949 7567160. The first trace is a failed attempt, the second a successful attempt. I dialed 9 949 7567160 then 9# 949 7567160.

list trace station 21020 list trace station 21020 Page 1LIST TRACE

time data

13:18:10 TRACE STARTED 10/21/2014 CM Release String cold-02.0.823.0-20199

13:18:20 SIP<INVITE sip:21020@conveyantsip.com;avaya-cm-fnu=off-hook

13:18:20 SIP< SIP/2.0

13:18:20 Call-ID: 2d3_5446cd9c2b102061-577264c7_I@192.168.1.115

13:18:20 SIP>SIP/2.0 183 Session Progress

13:18:20 Call-ID: 2d3_5446cd9c2b102061-577264c7_I@192.168.1.115

13:18:20 active station 21020 cid 0x47f

13:18:31 SIP>SIP/2.0 484 Address Incomplete

13:18:31 Call-ID: 2d3_5446cd9c2b102061-577264c7_I@192.168.1.115

13:18:31 SIP<INVITE sip:99497567@conveyantsip.com SIP/2.0

13:18:31 Call-ID: 2d3_5446cd9c2b102061-577264c7_I@192.168.1.115

13:18:31 SIP>SIP/2.0 100 Trying

13:18:31 Call-ID: 2d3_5446cd9c2b102061-577264c7_I@192.168.1.115

13:18:31 dial 99 route:HNPA|ARS

13:18:31 term trunk-group 1 cid 0x47f

press CANCEL to quit -- press NEXT PAGE to continueESC-x=Cancel Esc-e=Submit Esc-p=Prev Pg Esc-n=Next Pg Esc-h=Help Esc-r=Refresh Page 2LIST TRACE

time data

13:18:31 denial event 1643: Off-hook dialing time out D1=0x8c9b D2=0x47f

13:18:31 dial 99497567 route:HNPA|ARS

13:18:31 term station 21020 cid 0x47f

13:18:31 SIP>SIP/2.0 484 Address Incomplete

13:18:31 Call-ID: 2d3_5446cd9c2b102061-577264c7_I@192.168.1.115

13:18:31 idle station 21020 cid 0x47f

13:18:32 SIP<INVITE sip:21020@conveyantsip.com;avaya-cm-fnu=off-hook

13:18:32 SIP< SIP/2.0

13:18:32 Call-ID: 2d7_5446cda82b102241-57726487_I@192.168.1.115

13:18:32 SIP>SIP/2.0 183 Session Progress

13:18:32 Call-ID: 2d7_5446cda82b102241-57726487_I@192.168.1.115

13:18:32 active station 21020 cid 0x480

13:18:39 SIP>SIP/2.0 484 Address Incomplete

13:18:39 Call-ID: 2d7_5446cda82b102241-57726487_I@192.168.1.115

13:18:39 SIP<INVITE sip:160@conveyantsip.com SIP/2.0

13:18:39 Call-ID: 2d7_5446cda82b102241-57726487_I@192.168.1.115

press CANCEL to quit -- press NEXT PAGE to continueESC-x=Cancel Esc-e=Submit Esc-p=Prev Pg Esc-n=Next Pg Esc-h=Help Esc-r=Refresh Page 3LIST TRACE

time data

13:18:39 SIP>SIP/2.0 100 Trying

13:18:39 Call-ID: 2d7_5446cda82b102241-57726487_I@192.168.1.115

13:18:39 SIP>INVITE sip:160@conveyantsip.com SIP/2.0

13:18:39 Call-ID: 80de4beca45ee411e285454a05a00

13:18:39 term trunk-group 3 cid 0x480

13:18:39 seize trunk-group 3 member 162 cid 0x480

13:18:39 Calling Number & Name NO-CPNumber NO-CPName

13:18:39 SIP<ACK sip:21020@conveyantsip.com;avaya-cm-fnu=off-hook;ro

13:18:39 SIP<uteinfo=0-0-53-0imsorig SIP/2.0

13:18:39 Call-ID: 2d7_5446cda82b102241-57726487_I@192.168.1.115

13:18:39 SIP<SIP/2.0 100 Trying

13:18:39 Call-ID: 80de4beca45ee411e285454a05a00

13:18:39 Proceed trunk-group 3 member 162 cid 0x480

13:18:39 SIP<SIP/2.0 404 Not Found (No route available)

13:18:39 Call-ID: 80de4beca45ee411e285454a05a00

13:18:39 SIP>ACK sip:160@conveyantsip.com SIP/2.0

press CANCEL to quit -- press NEXT PAGE to continueESC-x=Cancel Esc-e=Submit Esc-p=Prev Pg Esc-n=Next Pg Esc-h=Help Esc-r=Refresh Page 4LIST TRACE

time data

13:18:39 Call-ID: 80de4beca45ee411e285454a05a00

13:18:39 denial event 1166: Unassigned number D1=0x8c9b D2=0x201

13:18:39 idle trunk-group 3 member 162 cid 0x480

13:18:39 SIP>SIP/2.0 404 Not Found

13:18:39 Call-ID: 2d7_5446cda82b102241-57726487_I@192.168.1.115

13:18:39 idle station 21020 cid 0x480

13:18:45 SIP<INVITE sip:21020@conveyantsip.com;avaya-cm-fnu=off-hook

13:18:45 SIP< SIP/2.0

13:18:45 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:18:45 SIP>SIP/2.0 183 Session Progress

13:18:45 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:18:45 active station 21020 cid 0x481

13:18:50 SIP>SIP/2.0 484 Address Incomplete

13:18:50 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:18:50 SIP<INVITE sip:9@conveyantsip.com SIP/2.0

13:18:50 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

press CANCEL to quit -- press NEXT PAGE to continueESC-x=Cancel Esc-e=Submit Esc-p=Prev Pg Esc-n=Next Pg Esc-h=Help Esc-r=Refresh Page 5LIST TRACE

time data

13:18:50 SIP>SIP/2.0 100 Trying

13:18:50 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:18:50 SIP>SIP/2.0 200 OK

13:18:50 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:18:50 G711A ss:eek:ff ps:20

rgn:1 [192.168.1.115]:5004

rgn:1 [192.168.220.11]:2056

13:18:50 xoip options: fax:T38 modem:eek:ff tty:eek:ff uid:0x50123

xoip ip: [192.168.220.11]:2056

13:18:50 SIP<ACK sip:192.168.220.14:5061;transport=tls SIP/2.0

13:18:50 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:18:51 dial 99 route:HNPA|ARS

13:18:51 term trunk-group 1 cid 0x481

13:18:51 dial 99 route:HNPA|ARS

13:18:51 route-pattern 1 preference 1 location 1/ALL cid 0x481

13:18:51 seize trunk-group 1 member 1 cid 0x481

press CANCEL to quit -- press NEXT PAGE to continueESC-x=Cancel Esc-e=Submit Esc-p=Prev Pg Esc-n=Next Pg Esc-h=Help Esc-r=Refresh Page 6LIST TRACE

time data

13:18:59 dial 99497567160 route:HNPA|ARS

13:18:59 outpulse done 9497567160

VOIP data from: [192.168.220.11]:2056

13:19:00 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:2 Avg:0

13:19:00 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0

13:19:01 SIP<BYE sip:192.168.220.14:5061;transport=tls SIP/2.0

13:19:01 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:19:01 SIP>SIP/2.0 200 OK

13:19:01 Call-ID: 2db_5446cdb52b102449-57726495_I@192.168.1.115

13:19:01 idle station 21020 cid 0x481

13:19:46 TRACE COMPLETE station 21020 cid 0x0
 
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Hang on session manager looks like its involved here ,if im right you need an adaptation that sorts out that #

APSS (SME)
ACSS (SME)
ACIS (UC)
 
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I find it helpful when tracking these kinds of issues to put an exact match in the ARS. No guessing then as to what it is matching to. I would also be interested in seeing Route Pattern 1, as the first attempt tries trunk 1, then trunk 3.
 
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on reading those traces you are getting a 484 response back from 192.168.1.115 ,
as then on your good trace you can see SIP<INVITE sip:9@conveyantsip.com SIP/2. this is you pressing 9# and sending that to 192.168.1.115 that then passes on to i guess an sbc and pstn

then looking at the rest of the trace

99497567@conveyantsip.com SIP/2.0
sip:160@conveyantsip.com SIP/2.

These are not extn numbers local to you but are sending out invites to 192.168.1.115 that are part of the number you are dialing , what is 192.168.1.115 ,192.168.220.14, 192.168.220.11 ?

APSS (SME)
ACSS (SME)
ACIS (UC)
 
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