outgoing caller id 3

[Lostpbx]

Please help, I have been looking everywhere for an answer to this problem. All I'm trying to do is make the outgoing caller id work on one switch on my network. I have a G450/S8300 with CM6.3 that is tied to a G3RV9 by a point to point T1. The caller id is being sent from the G450 (Ican see it by doing a L trace) but the G3R ins't recieving it or it is not being passed to the PSTN. The G3R is passing caller id from numbers on that switch just fine and from the other G3R's I have but the new G450's don't pass id.

So is it not possible to have outgoing caller id sent from a new G450 by T-1 to an old G3R and then out to the world?

 

[smokinjoe2938]

public unknown numbering form maybe or private unknown numbering depending on how the trunk group is set up as

 

[Lostpbx]

Thanks for the response smokinjoe. This is what I have for the public unk. My ext are all 29xx


NUMBERING - PUBLIC/UNKNOWN FORMAT
Total
Ext Ext Trk CPN CPN
Len Code Grp(s) Prefix Len
Total Administered: 5
4 6 99 4 Maximum Entries: 240
4 7 99 4
4 8 99 4 Note: If an entry applies to
4 29 12 4 a SIP connection to Avaya
4 29 99 4 Aura(R) Session Manager,
the resulting number must
be a complete E.164 number.

Communication Manager
automatically inserts
a '+' digit in this case.

 

[Lostpbx]

I looked over the Pub unk and priv and the info is programed in but the caller id still doesn't go out. Any ideas?

 

[smokinjoe2938]

what type of trunk group between the 2 sites?

 

[Lostpbx]

There is a point to point T-1 wit ha TN464HP card in the G3R.

 

[montyzummer]

There are a few settings that could cause this to work or not , first things first are you actually presenting the cli when calling , do a list trace on the tac and station then post the information here

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[Lostpbx]

Here you go!

LIST TRACE

time data

13:47:29 TRACE STARTED 12/15/2014 CM Release String cold-03.0.124.0-20850
13:47:46 active station 2998 cid 0x1ff
13:47:46 G711MU ssff ps:20
rgn:1 [192.168.000.145]:2216
rgn:1 [192.168.000.24]:2058
13:47:47 dial 9843 route:HNPA|ARS
13:47:47 term trunk-group 12 cid 0x1ff
13:47:47 dial 98438356 route:HNPA|ARS
13:47:47 route-pattern 14 preference 1 location 1/ALL cid 0x1ff
13:47:47 seize trunk-group 12 member 16 cid 0x1ff
13:47:47 Setup digits 98438356
13:47:47 Calling Number & Name 5038432998 test
13:47:47 Proceed trunk-group 12 member 16 cid 0x1ff
13:47:48 Alert trunk-group 12 member 16 cid 0x1ff
13:47:50 idle station 2998 cid 0x1ff

 

[Lostpbx]

Here is a list trace tac out of the G3RV9, It looks to me like the caller id is going out to the PSTN but I am not sure. Any ideas?


LIST TRACE

time data

14:30:34 active trunk-group 12 member 1 cid 0xb0
14:30:35 dial 9843
14:30:35 route-pattern 3 preference 0 cid 0xb0
14:30:35 term trunk-group 91 cid 0xb0
14:30:35 dial 98438356
14:30:35 seize trunk-group 91 member 11 cid 0xb0
14:30:35 Setup digits 8438356
14:30:35 Calling party 5038432998
14:30:35 Proceed trunk-group 91 member 11 cid 0xb0
14:30:36 Alert trunk-group 91 member 11 cid 0xb0
14:30:37 idle trunk-group 12 member 1 cid 0xb0
14:30:40 TRACE COMPLETE trunk-group 12 cid 0x0

 

[kyle555]

Could you have an issue with what DIDs the telco lets you present on the circuit out of the G3R? Sometimes they only let you present numbers that are assigned to that trunk.

From your initial post, it would seem you have other systems sending through this one particular G3R just fine.
Maybe your trunk/signaling group configurations between this G3R and 450 should be compared against the working ones.

Were a user on that CM6.3 to call a user on the G3R - rather than transfer out to the PSTN, do you get the right number displayed on a phone internally?

Also, just a side-note - do you have QSIG on the G3R? That might help on your tie trunk.

 

[Lostpbx]

Kyle555,

Could you have an issue with what DIDs the telco lets you present on the circuit out of the G3R? Sometimes they only let you present numbers that are assigned to that trunk. [highlight #FCAF3E]I had them verify that they released the caller id contrl to us, so I can only hope they are telling me the truth.[/highlight]

From your initial post, it would seem you have other systems sending through this one particular G3R just fine.
Maybe your trunk/signaling group configurations between this G3R and 450 should be compared against the working ones. [highlight #FCAF3E]I will check this out, good point.[/highlight]

Were a user on that CM6.3 to call a user on the G3R - rather than transfer out to the PSTN, do you get the right number displayed on a phone internally? [highlight #FCAF3E]Yes[/highlight]

Also, just a side-note - do you have QSIG on the G3R? That might help on your tie trunk. [highlight #FCAF3E]I don't think Qsig is enabled, does it need to be. My vendor tells me this all should work the way it is but it isn't and I am stumped[/highlight]!

 

[kyle555]

Noone's ever highlighted text at me before. I hope you're not mad!

I agree it shouldn't need QSIG to do what you want, and if you're getting the right number displayed when calling internally - and by that, I mean that when the CM6.3 user calls across to the G3R user, you see the DID you'd like displayed, you're certainly on the right track.

Total out-of-left-field question - you're obviously using an MM710 on the G450, but are you uniformly on TN464s on all the other tie trunks? I can't say I've ever noticed a difference, but then again, I've never had to research that either and you certainly have an interesting problem.

Maybe ensuring the TN464s and MM710 are at the latest firmware might help?

-Kyle

 

[Lostpbx]

No not mad at all sorry if the highlighted text means that! I'm greatful for the help!!!!!! I just wanted my answers to stand out easy.
I can check on the firmware on the TN464HP's I know I am also using a TN767E. That brings up somthing in the back of my mind about 464's not being able to do somthing with a G450 and that is why I have a 767, but I can't remember if that is caller id. Somthin for me to research.

I will have to look at my old note, thanks for the help I'll see what I can dig up.

 

[kyle555]

Maybe your PSTN trunk is on a 767 and its too old to notice the magic happening between MM710-TN464 but handles TN464-TN464 just fine?

Either way, firmware isn't something that has come up in this discussion and, while maybe not necessarily the problem, is certainly worth a look after all the time you've spent.

Good luck!

 

[Lostpbx]

Thanks, I will check that and report back, I just assumed there was a programing issue and never thought about firmware.

 

[kyle555]

Last thought for tonight... G3R is usually pretty big. compare your port network connectivity between your working ties vs this one. Maybe keeping your 710-464 tie in the same PN as your outgoing calling could be a good idea...?

 

[montyzummer]

Also did you actually get the did number presented as Kyle mentioned when calling the GG3R user ?

if you do that obviously narrows down your issue to the G3R , I would contrast and compare your sig and trunk settings , one other way to check that you are sending the correct number from the CM is to change mst and I believe on page two you have a fields for calling / called number for outgoing calls if you populate this with your test did and then run list trace tac xxx/d it will only populate data if it the CM sees that number being dialled. You don't need to enable mst this was a feature enhancement on CM 5.2.1 and may well point you in the correct direction.


APSS (SME)
ACSS (SME)
ACIS (UC)

 

[sekitori]

Did you check the per-station-CPN on page 2 of the station config ?

Sekitori

 

[Lostpbx]

Kyle555, Yes it is in the same PN as the outgoing Ports. Although some of the older Prologix are in a different port network.

Montyzummer, If I understand you correctly, yes the Telco has released the control to us so we can have the outgoing number displayed with the station number, originally we did have them mask all DID's to be one outgoing number. Also the in-house calls all show the correct station number when dialing in house.

Sekitori, yes I didn't have that box set to Y.

The only thing different on my DS1 config is the CONNECT setting is Network on the G450 and PBX on the older Prologix. Would that be the whole problem?

Thanks for all your help!

 

[kyle555]

Yeah. That might be your problem.

CONNECT:
To control communications at layers 2 and 3 of the ISDN-PRI protocol, this field to specifieswhat is on the far end of this DS1 link.

Available only for ISDN-PRI signaling.

Valid Entry Usage

pbx

​

The DS1 link is connected to another switch in a private network.
line-side

​

Communication Manager is acting as the network side of an ISDN-PRI interface. Used to connect to Roll About Video equipment.
network

​

The DS1 link connects Communication Manager to a local telephone company central office or any other public network switch.
host

​

The DS1 link connects Communication Manager to a computer.