My company has Deltacom as our phone service provider. We recently switched to a PRI when we bought a new phone system,an Avaya IP Office. At the switchover, we had a number of problems with outgoing caller ID that we thought we had eventually resolved. We wanted all outgoing calls to show our main number and our main company name. That seemed to be working until recently. Now, the main phone number is showing up on all out going calls, but some calls are showing up with an old company name that we have not used in years. It seems to be showing up on home phones that have Cox Communications as the service provider. The correct company name appears, as far as I can tell, on other service providers. Does that make sense ? Is it possible that Cox could somehow be changing the name in the outgoing caller ID when it arrives at a home phone ?
This is all new to me. Sorry if it has been addressed before.
This is all new to me. Sorry if it has been addressed before.