Outgoing Caller ID for individual extension

[ksalce]

Hello,
Currently whenever someone dials out, the caller ID on the receivers end shows our main number. Is it possible to change it to show the extensions DID number for the caller ID instead? I only want to change it for one of our extensions and leave all the rest of the extensions to show our main number as the outgoing caller ID. I tried doing it using a user shortcode but have had no luck. Thanks in advance.

 

[joe2938]

Is there a incoming call route built for this user?

 

[ksalce]

Yes I currently have one that I'm testing out for an extension.

Line Group ID - 1
Incoming Number - XXXXXXXXXX
Destination - 8140

I read online that if you put in iXXXXXXXXXX for the incoming number (X is the DID number), it'll show that number for the extensions caller ID. I haven't been able to get that to work either.

 

[joe2938]

you also have to check with your line provider as they need to allow you to show your ddi numbers

 

[ksalce]

Our provider does allow us to do that. We actually have it programmed in the phone system under ARS to show our main number as the caller ID but I don't want to change the caller ID for all extensions. I only want to change for one specific extension.

 

[Pepp77]

Create an ARS that doesnt include th eprogramming to show the main number and just point it to the line. This will then by default automatically display the incoming DDI assigned to the extension as the outgoing CLI.

| ACSS SME |

 

[ACSscott]

Unless I'm missing something what you want is the Nsi short code.
Put it in the short codes tab of that user.

Code: 1N (or 9N or whatever you use)
Feature: Dial
Telephone number: 1NsiXXXXXXXXXX
Line Group ID: your ARS