Outgoing call problems

[PhonesPhones]

My user stats that they are having problems calling out sometimes. I had them call me several times and the call completed everytime. I was just going thru the Mon logs and found this. What does this mean and how can I correct it?

FindActiveARSByGroupID GroupID=0 - Not Found
348373305mS CMLRQ: FindActiveLRQByGroupID GroupID=0 - Not Found

 

[amriddle01]

Have you User,User rights and system shortcodes as well as ARS codes

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[PhonesPhones]

Amriddle:I didn't understand the last thing you said.

 

[tlpeter]

HE means that users, user rights, system and ARS have shortcodes or can have

Even lines can have shortcodes.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Sorry, my typing is poor at best, should have been:

Have you checked User,User rights and system shortcodes as well as ARS codes

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[PhonesPhones]

Yes I have. I'm waiting for them to make calls since the dial delay change...to see if that has solved anything. I will let you know the findings.

 

[hairlessupportmonkey]

its those northern keyboards, they are YTREWQ keyboards, not QWERTY

 

[PhonesPhones]

Just wanted to say thanks again everyone for all your help. Still waiting for them to let me know if they have had any issues.

 

[PhonesPhones]

Thanks Gang. I believe the dial delay timer was the issue. I havent had anymore outgoing issues.

 

[amriddle01]

Cool

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel