outgoing call dropping MICS 6.1 PRI

[jerryreeve]

I have a customer that has 5 telephone numbers that dial out get a ringback then drop the call
the Carrier says that the MICS is dropping the call but I cannot see anything that would be causing it
occasionaly the call will connect and work fine
other telephone numbers work fine
the intercom indicator drops off immediately but I cannot tell if the call is being terminated from the carrier or from the mics
I have a SMDR6 on it and it is just showing the outgoing call, the trunk, then the call terminated

MICS 6.1
DTI Card
PRI from ATT
MICS Plus 4 0X16 modules
Destination code is 9 absorb all route 1
Route 1 is PRI1

anybody have any ideas on this?

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
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JerryReeve
Telecommunication Technology Services

 

[PERRYPJ]

Try rebooting the MICS and see if that fixes your problem for awhile, if I remember 6.1 had issues with ISDN. Fixed in 7.0

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[curlycord]

Fixed in 6.1MR

What do you mean by "5 numbers"?




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Toronto Canada

http://www.telcopc.ca

 

[PERRYPJ]

change the T1 card and see if that takes cars of it, then I would go after the vendor

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[jerryreeve]

PerryPJ: did do a reboot on the system.
Curley: only five telephone numbers are dropping the calls, two in the 715 area code, 0ne in the 612 area code, one 800 and one 866
PerryPJ: unfortunately I am the vendor, I think I have a spare DTI Card (have to look)

This MICS has been running along fine for the last 8 maybe 9 years not really know what is going on. these phone numbers were useable 'till about a month ago.

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[kmpp]

Had a similar issue with same setup and software, it turned out to be the carrier, they did not have all the area codes and 800 numbers programmed properly on the PRI.

 

[PERRYPJ]

Jerry now that you have explained it is the PRI vendors problem

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[cook1082]

In system programming there is a setting called release reasons if you turn it on when the call is dropped on the phones screen it will show why the call was released. 2 settings Simple and Detailed.

 

[jerryreeve]

kmpp: other 800 and 715 area code numbers do work so it probably isn't that simple
PerryPJ: I agree with you but couldn't see a way to prove it, the customer already had the 2nd tier tech support pull the records and ATT says not their problem
Cook1082: I'll look up that setting and try it. would the release reason also print out on the SMDR printouts?
thanks all


----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[jerryreeve]

we ended up changing the PRI from dms100 to NI2 and all well

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services