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Outcalling not working 2
- Thread starter Sys85
- Start date
intrigrant
Systems Engineer
Never has worked for groups so use a vm box of a virtual user.
A simple mind delivers great solutions
A simple mind delivers great solutions
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- #3
Intrigrant, thanks for the response, but it does work on Essential and Preferred Editions. I have it working on my production IPO500V2 and it worked from R7.0 all the way to R8.1. I also have it working at other new customer sites on R8.0.44 and R8.1.43. This situation is new to me. I am going to try another huntgroup at this customer site and see if it fails on that as well. Thanks anyway.
I think you must be mistaken Essential edition is embedded VM only which does not provide any Out calling
I believe intrigrant is correct that this is not supported on group mailboxes (although I suspect there may be ways to fiddle it) The suggestion to use a phantom mailbox is a trivial task to set-up so I really would advise against trying to configure an unsupported scenario.
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I believe intrigrant is correct that this is not supported on group mailboxes (although I suspect there may be ways to fiddle it) The suggestion to use a phantom mailbox is a trivial task to set-up so I really would advise against trying to configure an unsupported scenario.
A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear
- Thread starter
- #6
Fellow IP Office Tek Tips members. IPO Essential and Preferred absolutely supports Outcalling as a standard feature. My issue is that in this customers circumstance, R8.0.44 this huntgroup does not work. It lets me use the TTI to setup the Outcalling via the option 6, but it does not launch the call. A standard mailbox is working. I have the huntgroup working and have tested it on my company production machine and have been using it since R7.0 in Essential and Preferred Editions.
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2
- Thread starter
- #8
Outcalling does exist. Read the documentation. Found the issue. The customer configured the huntgroup voicemail with forward to email and not copy. Therefore all voicemails were immediately being sent to the customers email box and not even left in the voicemail box. Changed that to copy and problem resolved. Outcalling is now working. BTW for all of you that said that outcalling does not work on Embedded or even on VM Pro for huntgroups, please understand that this is a standard feature now. Has been if not from the beginning almost the beginning of IPO for VM Pro. For embedded for several years now.
- Thread starter
- #13
Below is a R7 Essential Edition instructions on outcalling. As far as huntgroups, it works. On VM Pro it has for years as far as I know. It was new with R7 on the Essential/Embedded.
1.6 Outcalling
You can have the voicemail system call a number that you have set whenever you receive a new message. This option is
only supported on systems running IP Office Release 7.0 or higher. Embedded voicemail outcalling only supports a single
destination number with no escalation and no time profiles.
Outcalling Listen to settings
Set destination number and timeout
Switch outcalling off
Switch outcalling on
Each outcalling call alert will ring for a duration that you can set, the default is 15 seconds. If the call is not answered, it
will end the call. If the outcalling call is answered, you will be prompted to enter your mailbox access code . If you don't
have an access code set, it will ask for your extension number instead. The outcalling call is ended if:
· You press *# to indicate that you do not want any more outcalling calls for the current new messages.
· You enter the wrong access code 3 times.
· More than 5 minutes passes with no response.
Up to 4 outcalling calls are attempted, with a minimum of 15 minutes between calls, unless you answer and press *# or
access your mailbox by another method. If you receive any more new messages in the meantime they do not restart the
outcalling attempts.
To Set Your Outcalling Destination
1.Log in to your mailbox .
2.Press *07 to access your outcalling settings.
3.Press 1.
4.Press 2 for number entry.
5.Press 1 and then enter the number which you want outcalling to call. Remember to include any external dialing
prefix that you would normally dial to make the call.
· A * in the number is treated as a pause (1.5 seconds) in the dialing.
· To enter a # into the number, dial *#.
· You can also use internal numbers as your outcalling destination. The calls will follow any internal forwarding
and will honor do not disturb. However the outcalling attempt is ended if the call goes to voicemail.
6.Press # to finish number entry.
To Set Your Outcalling Timeout
The timeout control how long the outcalling call will ring the destination number before hanging up if not answered. The
default is 15 seconds.
1.Log in to your mailbox .
2.Press *07 to access your outcalling settings.
3.Press 1.
7.Press 3 for timeout entry
1.6 Outcalling
You can have the voicemail system call a number that you have set whenever you receive a new message. This option is
only supported on systems running IP Office Release 7.0 or higher. Embedded voicemail outcalling only supports a single
destination number with no escalation and no time profiles.
Outcalling Listen to settings
Set destination number and timeout
Switch outcalling off
Switch outcalling on
Each outcalling call alert will ring for a duration that you can set, the default is 15 seconds. If the call is not answered, it
will end the call. If the outcalling call is answered, you will be prompted to enter your mailbox access code . If you don't
have an access code set, it will ask for your extension number instead. The outcalling call is ended if:
· You press *# to indicate that you do not want any more outcalling calls for the current new messages.
· You enter the wrong access code 3 times.
· More than 5 minutes passes with no response.
Up to 4 outcalling calls are attempted, with a minimum of 15 minutes between calls, unless you answer and press *# or
access your mailbox by another method. If you receive any more new messages in the meantime they do not restart the
outcalling attempts.
To Set Your Outcalling Destination
1.Log in to your mailbox .
2.Press *07 to access your outcalling settings.
3.Press 1.
4.Press 2 for number entry.
5.Press 1 and then enter the number which you want outcalling to call. Remember to include any external dialing
prefix that you would normally dial to make the call.
· A * in the number is treated as a pause (1.5 seconds) in the dialing.
· To enter a # into the number, dial *#.
· You can also use internal numbers as your outcalling destination. The calls will follow any internal forwarding
and will honor do not disturb. However the outcalling attempt is ended if the call goes to voicemail.
6.Press # to finish number entry.
To Set Your Outcalling Timeout
The timeout control how long the outcalling call will ring the destination number before hanging up if not answered. The
default is 15 seconds.
1.Log in to your mailbox .
2.Press *07 to access your outcalling settings.
3.Press 1.
7.Press 3 for timeout entry
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- #15
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- #17
Telecomboy
Programmer
Back in the beginning, you had to add a P8005551212 in the source number of the user or hunt group to set-up outcalling. Then, in vmpro you set to outcalling schedule which was system-wide. Much more user friendly and flexible now.
I just was reading the 8.1 voicemail pro admin guide and it only mentions explicitly user mailboxes and no huntgroup mailboxes.
This does not mean that it does not work but it is not supported so it might stop working in the future.
BAZINGA!
I'm not insane, my mother had me tested!
This does not mean that it does not work but it is not supported so it might stop working in the future.
BAZINGA!
I'm not insane, my mother had me tested!
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