Outcalling issues with Partner Mail 3.0 Standalone 1

[acarboni]

Hi, all -

We've recently upgraded our Parter Mail from a 1.4 standalone box to a 3.0. Both systems were 4-port systems, and I simply dropped in the new box in using all the same connections.

I have been able to setup all extensions, voicemail, and our day and night menus without problems. The only problem I'm having is with outcalling.

I have outcalling enabled system-wide. I have checked to make sure my users have properly entered all their outcalling information, but the system just won't call out. Is there a step somewhere I could've missed?

 

[1043]

What is your dialing string on outcalling?? Does it start with a "9"?? Example: 918005551212.

 

[acarboni]

Everyone has added a "9*" to the beginning of their outcalling numbers.

 

[acarboni]

I think it might be possible that the outcalling isn't grabbing a line to the outside.

I've put the 4 ports for the voicemail into the proper extensions in hunt group 7, but do I need to go into #301 and give the extensions line assignments? We have two lines to the outside that are both in pool mode. Does partner mail know what to do with pooled lines?

 

[TouchToneTommy]

The ports need line or pool assignments to be able to outcall.

Since you have external voice mail, simply plug a system phone into the station port and see if you can get an outside line. Note that when you go off-hook, it will be on the Intercom, but sound like outside dialtone. Then dial 9 and see what you get.

 

[acarboni]

Thanks, Tommy! By plugging the phone in, I could see that the first 9 dialed transferred me to the pool, but then I still needed another 9 once in the pool to reach an outside line.

You saved my sanity!

 

[TouchToneTommy]

So you must have "Centrex" lines, that require a 9 before the telephone number!!