Outcalling Caller ID Tag 3.2 (53) 1

[owiseman]

I am trouble shooting an outgoing calling ID tag issue on an IP412 running the 3.2 (53) release. Regardless of the user short code I set the system is transmitting the incoming call route as the caller ID tag. As an example if I dial from a phone with the incoming call route of 555-555-5555 the caller ID will show 555-555-5555. If I call from a phone with out an incoming call route associated with the outgoing caller ID would display as 555-555-5500 (The PRI billing number).

I have tried the following user codes:
[9]N;
NsiXXXXXXXXXXX

and
[9]N;
NsXXXXXXXXXXX

Avaya support has told me that this is a problem with Qwest (my local phone carrier), but I find this hard to believe as the outgoing caller ID is being set by the incoming call route table. The only other part of the puzzle that I would add is that I am trying to set the caller ID to match our 1-800 number.

 

[seasideskippy]

hi have you tried a user short code of:
Code:?
Featureial
Telephone Number:.sNumber you wish to send out

this seems to work for me.

 

[owiseman]

I tried that as well as a user short code and the number sent was that of my incoming call route. My understanding is that user short codes over write system short codes, is this correct?

 

[1043]

I'm having a similar problem. With user shortcodes (3.2.54)
SC [9]1N;
TN 1Nsi2225551212
feature dial3k1
This sends caller ID correctly but
SC [9]N;
TN Nsi2225551212
feature dial3k1
This sends the default "bill to number" unless it a incoming call route then it sends the incoming digits.
Try short code with the 1Nsi and see what happens.I'm waiting for a call back from Avaya.

 

[mforrence]

Sometimes the local carrier is not configured to allow PBX to poplulate CID fields. If standard shortcodes do not work, you may check with them.
Mike

 

[owiseman]

There is a bug in the 3.2(53) code release.

This will not work:
Short Code: 9N;
Feature: Dial 3K1
TN: Ns8005555555

This will work:
Code: 9xxxxxxxxxxx
Feature: Dial 3K1
TN: Ns8005555555

It appears that you cannot use ‘N’ in user short codes. The above code works for me as I am trying to pass a toll free number for out of state calls. If someone has a solution that would work for both long distance and local calls please let me know.

 

[owiseman]

The above should have read:

[clip]

This will not work:
Short Code: [9]N;
Feature: Dial 3K1
TN: Ns8005555555

[clip]

 

[1043]

Thanks I will give it a try tomorrow.

 

[1043]

Worked like a champ.thanks