OUTBOUND TRANSFER FROM CCR TREE/MAILBOXES

[panhead13]

I have a NAM's Voicemail 4.0.04C with 14 channels. Four are available for outdial. The first outbound transfer will go thur. The second and third outbound transfers get a "party not available or busy signal", and the process begins again, 1 out next two no go's, 1 out next two no go's etc. I do not think it is the voicemail, but the MICS.

The MICS has a software version of 30BKG02 NAT. I'm thinking this to be 5.0 software and know they have trouble with off-premise notification.

Please confirm my thinking or provide any corrections to my thinking.

Your help is very much appreciated.

 

[Sphoneman]

Have they always had trouble with Message Notification?

Did you always have Four channels for outbound?

Have you reviewed your MB Outdial method?

Steve
tele-dataservices.com

 

[panhead13]

Unforutanly i did not install or program this system. I am working with a system installed by "as the client said" someone that did not know much about it.


They are not using message notification and never have. We setup the CCR Tree for 1 digit external transfer to their answering service. We also setup the general delivery mailbox for outbound transfer to the answering service.

No, It was left at defualt of 1 oudial channel. I changed to 4 and yes i did reboot the system after the changes.

The third ?, i'm not sure what you are asking. They have a PRI and yes the routing code is included in the phone number.

We setup another system just the same way and i did install an program this system with no problems, but it was 6.0 for MICS and 4.1 for voicemail

Thanks

 

[Sphoneman]

You gave me the answers I was was looking for.

The 4.0 had problems- any of the ones I had- I upgraded them to 4.1

Steve
tele-dataservices.com

 

[panhead13]

I have other 4.0 voicemails that we have programmed for outbound transfer, message notification and DID's direct to Guest mailboxes. I have had no trouble with these voicemails unless the voicemail was working with a MICS 5.0.
I know if I have a MICS 5.0, upgrading the voicemail to 4.1 will not work, been there and done that. I also know that the MICS 6.0 will not work with the 4.0 voicemail, it has to be upgraded to 4.1

I can not find my conversion chart to determine the correct version of the MICS and I have trouble reading fine print even with my glasses.

If I need to upgrade both systems, I need to let the client know from the start.