Adzithelast
Technical User
Good afternoon,
These forums have been a saviour while I have been configuring the Auto Attendant feature of our (ancient) Avaya system. I have an issue that I can't quite work out and that is how to direct the AA selection to an outbound call. Customer calls, presses option 1 for department "x" which is actually in a remote office so need to dial out.
I have the AA option set to "Transfer" when 1 is pressed with 9+telephone number (we use 9 for outbound calls) and the call hangs on hold without connecting. I have tried NormalTransfer and Transfer with no joy. I am very novice so apologies if this is an obvious answer. The AA's other options work fine as these are all internal extensions.
We are running Avaya IP Office Manager V 9.1.2.0.
Edit: Essentials licence only so running Embedded Voicemail if that makes a difference.
These forums have been a saviour while I have been configuring the Auto Attendant feature of our (ancient) Avaya system. I have an issue that I can't quite work out and that is how to direct the AA selection to an outbound call. Customer calls, presses option 1 for department "x" which is actually in a remote office so need to dial out.
I have the AA option set to "Transfer" when 1 is pressed with 9+telephone number (we use 9 for outbound calls) and the call hangs on hold without connecting. I have tried NormalTransfer and Transfer with no joy. I am very novice so apologies if this is an obvious answer. The AA's other options work fine as these are all internal extensions.
We are running Avaya IP Office Manager V 9.1.2.0.
Edit: Essentials licence only so running Embedded Voicemail if that makes a difference.