I've been beating my head against a wall all day and I sure hope that you guys can help. I've recently picked up the IP Office product and I'm trying to do a few things to somewhat emulate the BCM that we previously supported. I've figured out everything but outbound transfer. In short I want an Auto Attendant path that will do the following: Flash, pause, dial number, pause, flash, pause, disconnect. I'm currently using embedded, however I will be installing Voice Mail Pro as soon as I get more comfortable with it. Any help will be appreciated.
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Outbound transfer (centrex transfer)
- Thread starter zconnect
- Start date
- Thread starter
- #3
amriddle01
Programmer
There is no Centrex transfer option in embedded though, below is the list of Actions:
· Dial by Name: Release 5.0+.
Callers are asked to dial the name of the user they require and then press #. The recorded name prompts of matching users are then played back for the caller to make a selection. The name order used is set by the Dial by Name Match Order setting on the Auto Attendant tab. Note the name used is the user's Full Name if set, otherwise their User Name is used. Users without a recorded name prompt or set to Ex Directory are not included. Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number: Release 4.0+.
This option allows callers with DTMF phones to dial the extension number of the user they require. No destination is set for this option. The prompt for using this option should be included in the auto attendant Menu Options greeting. A uniform length of extension number is required for all users and hunt group numbers. Release 6.0: The operation of this action is affected by the auto attendant's Direct Dial-by-Number setting.
· Normal Transfer
Transfer the caller to the selected destination. This is an unsupervised transfer, if the caller is not answered they will be handled as per a direct call to that number. If no destination is set, the caller can dial the user extension number that they require.
· Not Defined
The corresponding key takes no action.
· Replay Menu Greeting
Replay the auto-attendant greetings again.
· Transfer: Release 4.0+.
Transfer the call to the selected destination. This is an unsupervised transfer, if the caller is not answered they will be handled as per a direct call to that number.
· Transfer to Attendant: Release 4.0+.
This action can be used to transfer calls to another existing auto attendant.
· Transfer to Operator: Release Up to 3.2 only.
Transfer the caller to the selected destination. Operates the same as the Normal Transfer option above.
· Dial by Name: Release 5.0+.
Callers are asked to dial the name of the user they require and then press #. The recorded name prompts of matching users are then played back for the caller to make a selection. The name order used is set by the Dial by Name Match Order setting on the Auto Attendant tab. Note the name used is the user's Full Name if set, otherwise their User Name is used. Users without a recorded name prompt or set to Ex Directory are not included. Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number: Release 4.0+.
This option allows callers with DTMF phones to dial the extension number of the user they require. No destination is set for this option. The prompt for using this option should be included in the auto attendant Menu Options greeting. A uniform length of extension number is required for all users and hunt group numbers. Release 6.0: The operation of this action is affected by the auto attendant's Direct Dial-by-Number setting.
· Normal Transfer
Transfer the caller to the selected destination. This is an unsupervised transfer, if the caller is not answered they will be handled as per a direct call to that number. If no destination is set, the caller can dial the user extension number that they require.
· Not Defined
The corresponding key takes no action.
· Replay Menu Greeting
Replay the auto-attendant greetings again.
· Transfer: Release 4.0+.
Transfer the call to the selected destination. This is an unsupervised transfer, if the caller is not answered they will be handled as per a direct call to that number.
· Transfer to Attendant: Release 4.0+.
This action can be used to transfer calls to another existing auto attendant.
· Transfer to Operator: Release Up to 3.2 only.
Transfer the caller to the selected destination. Operates the same as the Normal Transfer option above.
- Thread starter
- #5
There is indeed an option for centrex transfer. It's not explained in the help section, but there is clearly an option for it. I just need to be educated on how to use it. Perhaps it's new with 8.0? Regardless, selecting centrex transfer doesn't work. Can I build a flash hook short code, then build another code that will dial that short code at the end of the stream?
amriddle01
Programmer
I see it now, when it appears but isn't described usually means it's for future use...or they just forgot to explain it. You can't string shortcodes together or make a shortcode dial another shortcode, doesn't work
- Thread starter
- #7
I've tried in vain to make the Embedded Centrex Transfer option actually work. Indeed, it is not mentioned in help - even in 8.1 release. Unfortunately, there is no facility to "link" shortcodes. Hence, I wouldn't count on it working soon. The function DOES work within VMPro when used in conjunction with assisted transfer and a system shortcode.
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