Does anyone know how to set up VM pro to have Outbound Notification for more than one person. As in the message would get left and then it would notify someone via dail out using get mail then another person and so on down a list. This would be usefull for technicans "on call".
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Outbound Notification
- Thread starter DJKEYLOW
- Start date
Ok, imagine you have lots and lots of money (or an old legend and MLM collecting dust in your stockroom). Connect an analog station port off the IPO to an analog trunk port on the legend. Program that trunk port on the legend to get answered directly by a mailbox in the MLM (merlin legen mail). Configure outcalling in the MLM, being sure to setup your ARS to dial out as if you had a single centrex line connected to the system (ie insert a 9).
In your VMPro AA callflows, if someone selects emergency after hours service, transfer them to the analog station port mentioned above on the IPO.
Peter
In your VMPro AA callflows, if someone selects emergency after hours service, transfer them to the analog station port mentioned above on the IPO.
Peter
- Thread starter
- #5
Most companies, depending on the size, have 1 person at a time on call, therefore I would create a hunt group for all on call personnel, make sure HG extension is a trusted number under the source tab of all users in the group. Add pager/cell number as a trusted number for each user as well, and put ringback on VM for that hunt group. Build a callback start point for that group with "get mail" action in VM Pro with HG name/extension as the destination. Condition editors can be used for times of day/days of the week to notify the individual on call for that day, which would require conditioner editors, test conditions, and "get mail" action for each member and hunt group name/number in the destination tab. It will probably require more than one condition editor/test condition to accomplish this.
You can also try the simple route of having the users disable themselves when they aren't on call. My theory is it should only page the active/available members in the group.
Hope this helps.
You can also try the simple route of having the users disable themselves when they aren't on call. My theory is it should only page the active/available members in the group.
Hope this helps.
I wrote a Perl script that runs on the VoiceMail Pro server and checks the status.txt file in the mailbox directory for new messages. If new messages are found it sends an email alert. I run it from a scheduler so as long as there are new messages in the mailbox I am notified each time the program runs. The script isn't pretty, but it works.
V/
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