Hi
We have a contact centre with 2 agent controllers (MCD 5.0 on ISS) and 4 trunking gateways (MXe controllers MCD 5.0)
Agents are required to display various CLIs on outbounds calls, is there a way of doing this?
Type 5 presentation has been enabled on the ISDN30 circuits, CPN substitution/associated directory number only shows 1 CLI per agent, giving the agents multiple logins in not an option, assigning a default CLI to each ISDN30 circuit and using an ARS prefix to route the call via these different circuits also isn't an option
Any ideas?
Thanks
We have a contact centre with 2 agent controllers (MCD 5.0 on ISS) and 4 trunking gateways (MXe controllers MCD 5.0)
Agents are required to display various CLIs on outbounds calls, is there a way of doing this?
Type 5 presentation has been enabled on the ISDN30 circuits, CPN substitution/associated directory number only shows 1 CLI per agent, giving the agents multiple logins in not an option, assigning a default CLI to each ISDN30 circuit and using an ARS prefix to route the call via these different circuits also isn't an option
Any ideas?
Thanks