I have an IPO version 9.1 setup with some 9620 phones and a SIP Trunk from SipGate.
Phones are registered and inbound calls work without issues. It is my outbound calls that fail with a "call rejected" being displayed on the phone.
It is matched with a shortcode of:
0N/Dial/9
The monitor log states a:
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) Process SIP response dialog f424d210, method INVITE, CodeNum 403 in state SIPDialog::INVITE_SENT(1)
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) ExtractContactFromMessage: cannot get Contact Header 2012
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) UpdateSIPCallState SIPDialog::INVITE_SENT(1) -> SIPDialog::INV_FINAL_RESP_RCVD(17)
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) ACK SENT TO 217.10.68.151 5060
And I can see that the call reaches the trunk, if I do a trace in the system status tool:
Trace Output - All Channels:
13/10/16 10:21:56-652ms Line = 9, Channel = 2, SIP Message = Invite, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
13/10/16 10:21:56-822ms Line = 9, Channel = 2, SIP Message = Response, Call Ref = 3, Direction = To Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk, Response = 407 Proxy Authentication Required
13/10/16 10:21:56-822ms Line = 9, Channel = 2, SIP Message = Ack, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
13/10/16 10:21:56-822ms Line = 9, Channel = 2, SIP Message = Invite, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
13/10/16 10:21:56-987ms Line = 9, Channel = 2, SIP Message = Response, Call Ref = 3, Direction = To Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk, Response = 403 Forbidden
13/10/16 10:21:56-987ms Line = 9, Channel = 2, SIP Message = Ack, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
Any assistance would be appreciated as I have exhausted all ideas on how to get this working.
Thanks.
Phones are registered and inbound calls work without issues. It is my outbound calls that fail with a "call rejected" being displayed on the phone.
It is matched with a shortcode of:
0N/Dial/9
The monitor log states a:
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) Process SIP response dialog f424d210, method INVITE, CodeNum 403 in state SIPDialog::INVITE_SENT(1)
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) ExtractContactFromMessage: cannot get Contact Header 2012
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) UpdateSIPCallState SIPDialog::INVITE_SENT(1) -> SIPDialog::INV_FINAL_RESP_RCVD(17)
57833528mS Sip: ac1e00fa00000451 9.1105.0 12 SIPTrunk Endpoint(f424d210) ACK SENT TO 217.10.68.151 5060
And I can see that the call reaches the trunk, if I do a trace in the system status tool:
Trace Output - All Channels:
13/10/16 10:21:56-652ms Line = 9, Channel = 2, SIP Message = Invite, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
13/10/16 10:21:56-822ms Line = 9, Channel = 2, SIP Message = Response, Call Ref = 3, Direction = To Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk, Response = 407 Proxy Authentication Required
13/10/16 10:21:56-822ms Line = 9, Channel = 2, SIP Message = Ack, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
13/10/16 10:21:56-822ms Line = 9, Channel = 2, SIP Message = Invite, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
13/10/16 10:21:56-987ms Line = 9, Channel = 2, SIP Message = Response, Call Ref = 3, Direction = To Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk, Response = 403 Forbidden
13/10/16 10:21:56-987ms Line = 9, Channel = 2, SIP Message = Ack, Call Ref = 3, Direction = From Switch, From = 00445603709807@sipconnect.sipgate.co.uk, To = 01189116932@sipconnect.sipgate.co.uk
Any assistance would be appreciated as I have exhausted all ideas on how to get this working.
Thanks.