outbound calling is not working with FRL value 4

[avaya137xx]

Hi all ,

Here is the scenario

we recently moved to TLS trunks on Avaya.
we have added a new COR xx for the Agents and assigned them new COR xx with FRL value 4.
And assigned the new TLS trunk groups on the existing route pattern with FRL value 4 ( this Route pattern also has existing TCP SIP trunks which FRL value 5)
agents were not able to make outbound calls with FRL value 4 again we had move them to FRL 6 to make it work.

any idea what is causing this issue

 

[phoneguy55]

paste a list trace of the station.

 

[AvayaTier3]

Originator's FRL must be equal to or greater than the FRL of the route pattern.

You could also change the FRL of the route pattern to 4.

The originator's COR will determine what types of calls you are allowed to make.

If an agent logs onto a phone, the COR of the Agent ID, not the COR of the
station, is what determines the calling authority.

The FRL on the originator's COR must be equal to or greater than the FRL of the
outgoing route pattern or facilities in order to complete the call.
Note: the originator can also be a trunk (facility) and the FRL of the
trunk-group's COR will be used. This is also known an incoming tandem trunk call

If the originator's FRL is a 3, calls to facilities with FRL 3 or lower will be
allowed. An originator CAN make calls on route patterns or facilities that have
an FRL of 3, 2, 1, or 0 (the same as the originator's FRL or LOWER).

If the originator's FRL is a 3, calls to facilities with FRL 4 or higher will be
denied. An originator CANNOT make calls on route patterns or facilities that
have an FRL of 4, 5, 6, or 7 without Authorization Codes Enabled? y and the used
Authorization code having a equal to or higher FRL than the originator's FRL,
or someone with a higher FRL making the call for them.

If the FRL of the outgoing facility is MORE restrictive (higher) than
originator's FRL, the call would be denied.

If the FRL of the outgoing facility is equal or LESS restrictive (lower) than
originator's FRL, the call would be allowed.

This is one way of controlling International outbound calling (The Most
Expensive Long Distance).
--------------------------------------------------------------------------------
Examples below are all originating a call to a route pattern or outgoing
facilities (trunk-group via TAC)

outgoing call from station 1001 - COR 1 with FRL 4
incoming call on trunk-group 1 - COR 1 with FRL 4
remote access barrier code 1234 - COR 1 with FRL 4

If originator's COR with FRL of 4, CAN make calls on all route patterns and
facilities with CORs that have FRLs 0 - 4

CAN make 911 call on route patterns and facilities with FRL of 0, 1, 2, 3, 4
NOTE: you will never want to restrict 911 and 9911 for legal reasons

CANNOT make (local calls on route pattern and facilities) with FRL 5 or higher
CANNOT make (LD calls on route pattern and facilities) with FRL 6 or higher
CANNOT make (International LD calls on route pattern and facilities) with FRL 7

If originator's COR with FRL of 7, CAN make calls on all route patterns and
facilities with CORs that have FRLs 0 - 7 (UNRESTRICTED)

to allow 911
make the station's COR use an FRL 0

to allow 911, local
make the station's COR use an FRL 5

to allow 911, local, non-International LD
make the station's COR use an FRL 6

to allow 911, local, non-International LD, International LD
make the station's COR use an FRL 7



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]