Outbound Caller ID, user specific, fast busy? PRI, 5.0

[Team503]

I have an install in which I use a system short code to specify outbound caller ID:

SC: 9N
TN: Ns5125551000
F: Dial

Which works fine. However, when I specify short codes for users like such:

SC: 9N
TN: Ns5125551001
F: Dial

The user gets a solid busy when they press 9. Where am I going wrong here? I have disabled the short codes for now, but would like to reinstate them.

IPOffice 500, 5.0 Software, PRI, provider is Time Warner Telecom.

 

[TomMills]

What is the line id pointing to?

http://www.twitter.com/tem1985

NEVER, EVER, EVER BUY A HOUSE BUILT BY BELLWAY!

 

[Team503]

Global short code:

c; 9N
f; Dial
tn; Ns5125551000
lgid; 50: Main
loc; [blank]
fac; [blank]

User short codes are now deleted, but I'm thinking, now that I see the default is 0, that perhaps they were set to 0 since I don't remember setting anything differently. I assume that would cause the issue?

 

[tlpeter]

Do you have a shortcode in your ARS with a TN that also is trying to send a number ?




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

try to put a ; behind the 9N sometimes it needs that.
But you know that this shortcode will enable them to dial whatever they want 900 numbers included.

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[Team503]

For these particular users, it doesn't matter.

 

[tlpeter]

Do you have a shortcode in your ARS with a TN that also is trying to send a number ?



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[hairlessupportmonkey]

I take it that is a valid number on your line? Just thought I would check!