Outbound Call Transfer 1

[Bravoguy]

Is there anyway of transferring the original caller ID from a BCM 400 with PRI? Currently calls transferred replace the ID with the prime number on the digital trunk. Calls are being sent to a client care site for booking appointments.

 

[exsmogger]

I'm pretty sure that option is only available on SIP trunks, which BCM400's can't handle.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Bravoguy]

Thanks Brian.

 

[koulioumbis]

So BCM50R6 or BCM450R6 can send the original calling number as outgoing number if SIP trunks are used?
Thanks
Nikos

 

[exsmogger]

Yes. I used to remote call forward calls to my cell phone when I left the office. In the IP Trunk Settings tab I set Forward Redirected OLI to last redirect and I received the caller's CLID instead of my BCM50's. I now use find me/follow me, so all devices I have assigned automatically give me the caller's CLID. A little tricky to setup, but it works well.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Tricky indeed since OLI and the CLID parameters in the SIP account on the BCM can interfre with each other.
I just did a FAQ that works for me here :

http://www.tek-tips.com/faqs.cfm?fid=7927

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Toronto, CAN

 

[exsmogger]

My settings on my US SIP account (Flowroute) are different from yours. I left the CLID Override and PAI CLID Override blank and all seems to work OK. I only put my OLI in the field under Sets for each DN, including the virtual terminals used by FMFM. Seems every SIP trunk setup is a little different.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Thanks, I added that to the FAQ.

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