Outbound call restricted message

[Shawnltd]

Hello all,
I am trying to locate and change a message that tell me "you are not allowed to make a call at this time" whenever I dial 9 to make an outbound call. Where should I start? Thanks in advance

 

[joe2938]

start with a list trace station this should tell you if what you are hearing is internal or external message

 

[Shawnltd]

Here is a list trace:
list trace station 3211 Page 1
LIST TRACE
time data
13:53:27 TRACE STARTED 01/25/2017 CM Release String cold-03.0.124.0-22450
13:53:36 tone-receiver 02B0106 cid 0x14f
13:53:50 dial 9832 route:HNPA|ARS
13:53:50 term trunk-group 10 cid 0x14f
13:54:02 xoip options: faxT modemff tty:US (igc)
xoip ip: [10.1.1.139]:11008
13:54:02 xoip options: faxT modemff tty:US (igc)
xoip ip: [10.1.1.147]:2960
13:54:02 G729 ssff ps:20 - IGC created
rgn:1 [10.1.1.139]:11008 (PN2)
rgn:1 [10.1.1.147]:2960 (PN3)
13:54:02 dial 9832661xxxx route:HNPA|ARS
13:54:02 route-pattern 1 preference 1 location 1/ALL cid 0x14f
13:54:02 seize trunk-group 10 member 46 cid 0x14f
13:54:02 Setup digits 18326618162
list trace station 3211 Page 2
13:54:02 Calling Number & Name NO-CPNumber NO-CPName
13:54:02 Proceed trunk-group 10 member 46 cid 0x14f
13:54:02 active trunk-group 10 member 46 cid 0x14f
13:54:11 idle trunk-group 10 member 46 cid 0x14f

 

[joe2938]

So from your trace you are hearing an external error message, are you able to call this same number from your cell phone? Also is this all outside numbers or just one?
If it's all then you most likely have your ARS programmed incorrectly

 

[Shawnltd]

Yes, I am able to call 8326618162 from my cell phone. This happens to all outside numbers. They do it intentionally so employees can't make any outside calls at all. So as soon as employee dials 9+phone # the message plays. I think I recognize the voice of the message is recorded in house. Any thought.

 

[joe2938]

sounds like you need an account code to make any long distance telephone calls, are you now trying to remove this set up? so any outside calls can be made?

 

[Shawnltd]

It doesn't matter of a long distance or local. I notice the COR setting is restricting the outside call. If I assign different COR setting to extension 3211 then I'll be able to make outside call from that extension, but that is not what I want. I just want to change the words of the message.

 

[BENANDSERA]

I think you might be looking for something in the system-parameters features under DID/Tie/ISDN/SIP Intercept Treatment. There will be a number assigned to that location that will be a voice announcement. I don't know if that's what you need but I figure I'd give it a shot.

 

[Shawnltd]

I was hoping that location indicate voice announcement extension but It's not, it says "attendant". Any other thought? I think it has something to do with the COR but have not seen any lead so far. Appreciate all continuing inputs

 

[joe2938]

I would think then that would be an external message as you can clearly see from the trace that it is hitting a trunk on an outbound call, how exactly is this programmed in your ars

 

[Shawnltd]

Hope this is what you want to see:

st ars analysis Page 32

ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Req

1817 11 11 p37 fnpa n
1818 11 11 p12 fnpa n
1819 11 11 p10 fnpa n
182 11 11 p5 fnpa n
1826 11 11 p8 fnpa n
1828 11 11 p9 fnpa n
183 11 11 p5 fnpa n
1830 11 11 p37 fnpa n
1831 11 11 p12 fnpa n
1832 11 11 p24 fnpa n
18322028240 11 11 2 fnpa n
1832978 11 11 p24 fnpa n
rs analysis Page 33

ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Req

184 11 11 p5 fnpa n
1843 11 11 p9 fnpa n
1845 11 11 p11 fnpa n
1847 11 11 p11 fnpa n
1848 11 11 p8 fnpa n
185 11 11 p5 fnpa n
1850 11 11 p9 fnpa n
1855 11 11 p25 fnpa n
1856 11 11 p9 fnpa n
1857 11 11 p9 fnpa n
1858 11 11 p12 fnpa n
1859 11 11 p11 fnpa n

 

[Shawnltd]

You are right Joe by looking at ARS table but as soon as second number pressed after 1 it will give me a fast busy signal. Gotta be something else, More thought..

 

[joe2938]

What does your route patterns look like

 

[Shawnltd]

splay route-pattern 2 Page 1 of 3
Pattern Number: 2 Pattern Name:
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 10 7 1 n user
2: 9 2 1 n user
3: 4 2 1 n user
4: 3 2 1 n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none
-----------------------------

display route-pattern 24 Page 1 of 3
Pattern Number: 24 Pattern Name:
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: n user
2: n user
3: n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

 

[joe2938]

A couple of questions has this ever worked? it looks like your frl is set to 7 try lowering that.

 

[joe2938]

I believe the message you are hearing is an external message which you will not be able to change, I see you said by changing the cor that the call will work, most likely has the correct frl level assigned to that cor

 

[Shawnltd]

It has been working fine, like receiving inbound calls, inter-office calls, except local and international outbound calls which is intended to be. Yes if I assign different COR level for that particular extension number, I know for sure, it will work because I know which COR level will allow outbound calls . If you believe that is an external message then you have answered my question. If that was an internal message should it be recorded in one of my announcement extensions?

 

[joe2938]

no it's external you can tell from the trace so nothing you can do about it

 

[Shawnltd]

Thank you so much Joe and Benansera