Hi,
In R4 and R5 it is recommended that your users have "Manager" rights on their mailbox. In R6 "editor" is enough as Leo says.
The reason the OOA agent runs only once a night is quite simple: it does not need to run more. Think about it: the systems awaits every incoming e-mail that day. It waits untill after 12:00, in this case 01:00AM.
If the owner return the next day at 3PM for example he will disable the OOA an nothing will happen for all e-mails that have ben received earlier that day.
This is the way it it supposed to work! If you run it more then this people will sometimes get the message while the person is actually already back or just before the person is leaving!
In our R6 this is just the same. I do not know if you modified the template Leo, but on our R6 here the agent still runs at 1AM only. And in fact it should not be any other way.
Do not forget also that the agent keeps running if you do not turn it off, and that it starts running the moment you turn it on. The dates you entered will not stop or start it automatically. Again there are very good reasons for this.
Now for the agent to run: do as pmonnet suggested: open the server document and locate the security settings. Put your users in the fields for both restriced and unrestriced agent execution.
If it still does not work: use the "load convert" command using the standard template to make sure that everyone is using the correct design. You can find the documentation about this command in the Administrators help.
Kind regards,
Dominik Malfait
dominik@amazingit.com