Out of Office runs but doesn't send a reply

[Martinvh]

Hi all,

the out of office agent is scheduled on the server to be triggered when a new mail arrive. The agent completes
successfully according to the log. All seems working
fine except the agent doesn't send a notification.

Plz help me out, I already tried to update and refresh
my design with server's. Nothing helped.

best regards,

Martin

 

[abeuw]

Is this the generic OOF which comes with the template, or have you made some changes to it (like the schedule) or created your own? which version of Notes are you running? For R4 there are some documents in Lotus' Groupware support page which lists down reasons why an OOF fails. Have you tried changing the agent to a schduled one, which runs once every few hours?

 

[Martinvh]

We're running version 4.6 and the schedule has been changed to be triggered when new mail arrives. No changes were made
to the template, wich is by the way the general one.
I've read the faq wich was no help, the log show the following :

04/02/2002 01:17:10 PM AMgr: Agent loaded as a result of agent document update in 'mail\mherwaa.nsf'
04/02/2002 01:17:10 PM AMgr: Received document update event for 'mail\mherwaa.nsf'
04/02/2002 01:17:11 PM AMgr: Start executing agent 'ProcessOutOfOffice' in 'mail\mherwaa.nsf' by Executive '1'
04/02/2002 01:17:11 PM AMgr: 'CN=Martin Herwaarden/O=SRV' is the agent signer of agent 'ProcessOutOfOffice' in 'mail\mherwaa.nsf'
04/02/2002 01:18:09 PM AMgr: Agent 'ProcessOutOfOffice' in 'mail\mherwaa.nsf' ran successfully; elapsed time was '175' ticks

as you can see the agent runs successfully but no notification mail sent out. When I check the log of
our relay server there is no record of this notification
mail.

Even when I change the schedule to hourly or once a half hour the results are the same.

 

[abeuw]

When you say faq do you mean the Lotus support pages? Here are a few links relating to the issue you're facing now :

http://www-1.ibm.com/support/manager.wss?rs=475&rt=0&org=sims&doc=6433DBF7FE19E28885256625005DF56C

This link contains info on OONs in general, with further troubleshooting guidelines at the bottom and more links :

http://www-1.ibm.com/support/manager.wss?rs=475&rt=0&org=sims&doc=C3D0E734CD19323F8525636C006926B7