Out of Office Assistant doesn't assist!!! 5

[keepsmilin456]

Clients: Windows XP, Office XP
Server: Exchange 2000 sp3

Only ONE of our users is experiencing a problem with oooa. Outlook tells us that oooa is on, but it will not autoreply to any messages sent internally or external from our exchange. I have read many threads and articles for this not working if "allow out of office responses" is unchecked in ESM, but this is not the case because he is the ONLY user having this problem, everyone else including myself can send messages with oooa on and the recipients will receive oooa autoreplies....

I have done all the latest office updates....no luck
I have "Detect and Repair" office....no luck
I have uninstalled and reinstalled office....no luck.

 

[wood55]

Are you using roaming profiles? If so, you may find the ntuser.dat is corrupt. A sign of this is "Rules Wizard" not being present.

Try giving her a new profile to see if this helps. Remember to take a copy of her current profile though, just in case!
I'd hate for a user to lose their favourite background for no good reason!

 

[keepsmilin456]

We are not using roaming profiles... Rules Wizard is present, although I also know for a fact that he doesn't have any rules set up...but no roaming profiles are used here.......

 

[joegz]

Have you tried using MS Cleansweep tool to clear our any template in the OOOA? It works for me when I have this problem

http://support.microsoft.com/default.aspx?scid=kb;en-us;174045

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[keepsmilin456]

Thanks for the reply.
Unfortunately, we don't have the back office resource cd rom (which we should!). Would you happen to know anywhere else I could find clnswp32.dll?

 

[keepsmilin456]

Found a legit copy of clnswp32.dll on the net. Did the trick...thanks!

 

[misk1010]

I had a simular problem with Outlook 2000, I seem to remember that it was something to with Delegates under Tools\Options. If my memory serves me correctly I removed the Delegates that were viewing the particular Inbox. I hope you have some joy, good luck.

 

[visworking]

Anyone know where I can find that DLL our cd is gone as well.

 

[pavewayammo]

Here is where you can find it.

http://content.443.ch/pub/msfiles/Microsoft/ResourceAdminKits/BORK0999/EXCHANGE/CLIENT/CLEANSWP/

paveway

Looking for help check the FAQ's first then do a search then ask. Worked for me.

 

[larsjuhl]

using cleansweep worked for me too!!
great
I had some users where ooo didnt work

thx
Lars

 

[glidman]

Only one of my users is experiencing this problem as well. I recently replaced her computer, upgraded to Windows 2000/Office XP and she STILL has the same problem!!! I figure the only wasy out may be to delete her mailbox and recreate it! Any insight available???

 

[joegz]

Did you already try running the cleansweep tool that is mentioned here? The template that it cleans off is on the exchange server and not on the PC.


joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[keepsmilin456]

Cleansweep worked for a couple users, but for one user it isn't working, user is running outlook xp with win xp. Anyone have any luck in instances where cleansweep didn't work?

 

[kippy13]

How exactly do you run the dll file and from where?
Thanks

 

[keepsmilin456]

Put the dll in windows\system32
created the registry, registered it.
In outlook went to Tools, cleansweep.

 

[kippy13]

Thanks for that, just a bit more info needed, does this have to be done on the exchange server or on the local machine that the problem is occuring on?
Thanks,
kippy

 

[keepsmilin456]

Sorry for the delayed response, this needs to be done on the client machine (machine running Outlook).

 

[PuffPuff]

keepsmilin456 where did you find the dll?

Thanks

 

[tubbey]

I tried to get the cleansweep DLL from the link in this post but it doesn't exist anymore. Does anyone have the DLL so that I can try cleansweep to fix my same problem.

CShenberger

 

[unclefrank]

Yes, please if somebody has clnswp32.dll and can send it to me, or post a link, I'd be very grateful.

Dave