Out Going Calls On PRI E1

[telctech]

we have 3 PRI E1, system is CM 4,some calls are showing 2Hrs & 1Hr:30Mnt,

how this is possible a user can talk such a long hrs on a call

is something is not disconecting from CM

we compara the bill from telco there are no such calls of 2Hr or 1HR

any settings we need to cahnge in CM

Thanks in advance

 

[jarett56]

We do have some users that sit in external industry type calls for that long.

I don't know how your billing is set up, but if I had a user dial a toll free number from my site for an external conference call, I would not see it on my bill as I would not be getting charged. (That's how are billing is. We only see what costs $$ us.)

You could set up aca parameters, if not already, on your Avaya PBX to notify you on trunk calls or calls that last x amount of time. This way you could see if it is talkative users or a PRI E1 issue.