Oubound Caller ID on SIP

[IPScec]

I have searched these forums and read through some of the other posts about the outbound caller id on SIP. I am not finding a resolution to my issue and I assume someone else knows how to do this.

I am using SIP trunks with Fusion on IPO 8.1 with an Avaya SBC. My client is an outbound call center that makes calls for many different clients. They currently have a PRI they use for 98% of their outbound calls and I have over 35 dial out shortcodes in the system used by their agents to send different caller id based upon which client they are calling for.

Fusion is a devconnect - of course their white paper for setting up the SIP trunks is Use Internal Data. As you can can see from my scenario above, that is not going to work for me. I cannot have the outbound caller ID based upon the USER's SIP tab settings as every call they make requires a different caller id for outbound calls. I am wondering if anyone has found the proper settings to make my From: <sip:xxxxxxx"@192.168.10.1"> in my invite to be easily manipulated on a per call basis. I tried making my shortcode 28N, Dial, Nsixxxxxxx"@192.168.10.1" go out the sip trunks with no luck.

Any help is much appreciated.

 

[DavidCT]

Like a PRai, you would use in your ARS or a short code:

Dial
Nsxxxxxxxxxx

You don't want Nsixxxxxxxxxx@sip.ip.comas your example above shows.

 

[intrigrant]

Fill the URI "contact" and "Display Name" with a star (*)
Then use ARS to set the to send CLI
SC = 123456789 TN = .S99934422323 line ID = SIP line Action - Dial
123456789 is the dialled number
99934422323 is the to send CLI

 

[Pepp77]

If the SIP provider allows multiple CLI presentation then I have found the easiest way is to create an individual URI for each number that needs to be displayed with a unique outgoing ID then create a shortcode for each number to be displayed and set up an ARS to point each shortcode to the corresponding outgoing line ID.

So URI

200 201 02075268956
200 202 02075268957
200 203 02075268958

Shortcodes

9N/Dial/9N/55(ARS)
8N/Dial/8N/55(ARS)
7N/Dial/7N/55(ARS)

Then in the ARS you would have

9N/Dial/N/201
8N/Dial/N/202
7N/Dial/N/203

9N then displays one number and 8N and 7N display different numbers.

| ACSS SME |

 

[IPScec]

Thank you all for the suggestions. I am working with the customer tomorrow to try some of these options and testing calls. I will let you all know if I am successful.