OTM - CS 1000 Telephony Manager Login Issue

[jgeisler1]

I'm attempting to login to our CS 1000 Telephone Manager and I'm getting the following error.

"Password of use account "name" has expired. Contact your system administrator."

I don't understand why this is happening, but I'll be getting my hide tanned if I can't figure this one out. I took the .mdb file into Microsoft Access, but there's a password on there that I do not know. Any help would be GREATLY appreciated.

 

[mjwald]

Can you still access it via the CLI ?

 

[jgeisler1]

It doesn't look like it. When I try to open the Command Line Interface, I get "error encountered...

 

[jamie2]

What if you try the Command Line on the switch terminal itself and not via TM?

 

[Nodal]

If you are using a login that was created for you it may have expired. You may want to check under "users" in the server and make sure your login "never expires." Also, you should be able to use the administrative login and password of the server to login to TM.