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OTM 2.1 reports

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GLAJETMAN

GLAJETMAN

IS-IT--Management
Jan 20, 2004
41
GB
Does anyone know how to create new custome OTM reports?
 
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What type of report do you want? What type of software would you use to create the report? Crystal.
 
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Realy just looking to learn how to customise these reports, example would be remove the detail form the call analysis report and just have the sumarry.

I see there is an folder in the OTM for customized.
 
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I Have OTM linked up to our Active Direcroty database. I am trying to pull information from Active Directory to OTM directory- how do you do this- other than by one record at a time. Also, because I already had PBX information in the system, now when I pull an active directory database record in, it's new or duplicated. How do I delete records from the OTM Directory? Thanks-
 
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