In OTM go to 'Edit', 'Telephone Configuration'.
Choose 'Call Digit Translation' and 'Add'.
Name it something like 'ACOD Remove'.
Specify:
Match Digits= 8447
Replace Digits= -
Thanks, I forgot the 2nd step.
And 'ACOD Remove' also has to be selected under 'Service Definition' (3rd level deep).
Think all new call records should be fine and report should reflect them correctly?
Probably the old call records have to be 're-costed' to reflect them correctly also?
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