OSPC / DTMF 2

[hdbeavis]

I have an operator who cannot transfer directly to a voicemail box or enter a caller into a conference bridge. The Operator is using OSPC in Road Warrior mode. I am thinking that the DTMF isn't passing. For instance she tries to transfer a user into a specific voicemail box, once connected to voicemail it doesn't hear her entering the mailbox number she is trying to transfer into. I now the new One-X Attendant has a "DTMF" icon for this purpose but don't believe the OSPC does. Does anyone know of a way to make this work or will she have to switch to Telecommuter?

 

[tlpeter]

From my Tenovis time i know that you first must enable DTMF so yes there must be a button for it but it is too long ago so i cannot remember which one.
I am not even sure if it still looks the same


BAZINGA!

I'm not insane, my mother had me tested!

 

[mattKnight]

tlpeter is correct

There is a button on the mail toolbar at the botton of OSPC. It is labelled MFV and by default has a an orange line through it.

Press that and DTMF will then be forwarded

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[hdbeavis]

Thanks for the responses. My Avaya install guide, nor user guide, reference this button and I am not at the customer site to look at available icons.( Avaya OSPC 2.5 manuals).I found one on line from Tenovis and it did. I have sent an email to the customer, along with a picture of the icon. Thanks again.

 

[hdbeavis]

OK....the customer says the icon isn't there. I asked her to send me a screenshot and......it isn't. According to the document I found it should be right next to the microphone, where there is a blank spot in her case. Now this customer contact is known for trying to "tweak" things on his own. Could he have removed it? Can I get it back?