OSN Feature

[ifin2000]

Hi,
I have a customer that has the OSN feature programmed, but claims that it's not working. This site is remote, so I cannot go to test.
Here is the programming:

DES FRTDK
TN 003 0 00 00
TYPE 3904
CDEN 8D
CUST 0
FDN 725
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFD GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 725
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 0 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 0 0
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 510 0 MARP
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 513 0 MARP
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 514 0 MARP
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCR 515 0 MARP
CPND
NAME FRONT DESK
XPLN 27
DISPLAY_FMT FIRST,LAST
06 OSN
16 MWK 720
17 TRN
18 AO6
19 CFW 16 500
20 RGA
21 PRK
22 RNP
23 SCC 0002
24 PRS

DATE 11 JUN 2008


REQ prt
TYPE esa
CUST 0

CUST 0
ESDN 911
ESRT 21
DDGT 911
DFCL
OSDN 510

My understanding is that if E911 is called, then the set will buzz, and across the display there will be notification of where E911 was called from.

What happens if the set is busy, either with calls on E510 or just on "0"? Do they miss the notification?
There have been a lot of false E911 calls, and the customer (and of course emergency services) are frustrated.
If someone could let me know, that would be great!!

 

[bigindian65]

maybe DNDD would help in the cls

Mato' Was'aka

 

[BiscuitJack]

Your programming so far looks good but you have to make sure that your RLB has LTER set to yes for 911 routing. Build a RLB for 911 only. LTER causes the local termination to the OSDN setting. Also, it is better to have a seperate digital display phone programmed with the OSDN as Key 0 and key 1 as OSN and have that phone be for emergency calls only. You'll have to test multiple call situations to see how they flow.

In 5.0 and above there is a feature that detects misdials and blocks them. If someone dials 911-212-534-6677 the call will be blocked. If they dial 911 or 91111111 it will go through to the emergency center. It is turned on in the ESA setting area.

 

[ifin2000]

Thanks, doing my testing will try your suggestions.
I had thought of putting the OSDN on key 0 - will have to see if that is going to work with the customer's situation.
Thx again

 

[tnphoneman]

The display is not automatic you will have to press the OSN key to get the information. They must also clear the last message or the next one will not appear.

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http://www.greatwhitetechnologies.com

Aastra Authorized Reseller

 

[GHTROUT]

On a somewhat related note, I noticed that phone has the same DN on SCR KEY 0 and 1. There is no point in doing that.

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