Hi friends ,
Installed OSCC V10 R0.0.0 on Openscape 4000 V8.
Agents are using CP 600 HFA phones
Able to log In in phone
Also able to change the state to available
But the calls are not landing in Agent extensions
The agent state show UNKNOWN in real time report view
If any one face the problem and resolve please guide me
Installed OSCC V10 R0.0.0 on Openscape 4000 V8.
Agents are using CP 600 HFA phones
Able to log In in phone
Also able to change the state to available
But the calls are not landing in Agent extensions
The agent state show UNKNOWN in real time report view
If any one face the problem and resolve please guide me