Orders still around after Transfer to Invoice

[jymm]

Ok Gang - this one has me a bit confused.

we have two orders that although they were correctly transfered to invoices MONTHS ago, they are still showing up as orders. I can look in the DB and see that the invoice SOP # is there and the orignum is the correct number - so I am confused.

All of the rest of the orders go away (drop off of the SOP10100 table series) after the transfer and then go into the SOP30000 table series.

first question - Any ideas why this would have happened & second question is do we know which sps would actually move them so that I could copy the recs across (or should I just do it by hand)???

Thanks much

 

[Luvsql]

We have this happen a lot because of "posting interuptions" (as GP calls it). The app is supposed to roll back transaction that have not completed, but of course they do not. Can you actually select the order in transaction entry or is it just listed in the SOP10100 (and the inquiry screens). What does the order look like when you print it via the inquiry screens?

 

[jymm]

Thanks for the help

we can actually select it in the screens and change the order --- not that we really want to, but you get the idea... and we can actually see the invoice with the orignumb of these orders (btw - gp8)

I am always frustrated with GP and some of their 'solutions' --- I would like to interrupt their posting sometime...

 

[Dukester0122]

As a side note, try to run the Remove Completed Orders every end of month.

 

[kkrebs]

This is also happening to us but before we run the "Remove Completed Orders" what is considered a "Completed Order"?

Thank you!

 

[Dukester0122]

Any open order with zero Qty to Inv and Qty to Back Order.