OptiPoint 420 compatibility with HiPath 3000 V4.0

[Ollie_C]

Hi all,

Since inheriting management duties of a HiPath 3750 in my new role I've found plenty of answers for issues I've been having in these forums. I've been pulling my hair out trying to make a OptiPoint 420 Standard HFA play nicely with it and I thought this would be the best place to try for advice.

The 3750 is running HiPath 3000 V4.0 and our HG1500 is V3. I can get detailed info about the phone firmware on Monday if needed.

After replicating most of the configuration found in one of our 410 Entry phones (including its own static IP address, no DHCP on our phones), I can only get as far as "Initialising telephony" on the display.

I've taken a 410 out of service and been using the same subscriber number to eliminate any possible licensing issues.

One thing I've noticed is that every time I save the config, restart the phone - if I go back into the config, the "System" setting has reverted to "HiPath 4000 V1.0" even though I selected "HiPath 3000 V4.0", I've also tried "HiPath 3000 Generic" to no avail.

If need's be, I can sell the phone on and just buy a 410 Standard but various sources indicate that the 420 should work with the 3000 V4.0.

Any advice or tips are greatly appreciated.
Ollie

 

[donb01]

It says the required version is 10.811 and you are at 08.715.... Regardless of the letters, that seems low... (

Remind me the exact phone model you want to use this on. I can reach out to one of my vendors and see if they have anything that old lying around. I doubt we would be able to get it from the portal - they usually get rid of the really old stuff.


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA